Customer Retention Supervisor jobs in Petaluma, CA

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

K
Full-Time Customer Service Supervisor
  • KOHLS
  • Petaluma, CA FULL_TIME
  • Pay Range: $23.50 - $36.45

    At Kohl’s our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. 

    About the Role
    In this role you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.

    Key Accountabilities
    Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program
    Key holder responsibilities including opening and closing store process. 

    Drive sales

    • Drive sales by providing an inspiring environment that motivates customers to add to their basket
    • Trip assurance through a replenished sales floor

    Deliver a consistent sales floor experience

    • Build customer connections with a greeting and execute an authentic hospitality experience
    • Support sales floor, fitting room, point of sale, and operational processes, as required
    • Omni, Freight flow process oversight
    • Ensure all customers feel respected, appreciated and rewarded.

    Build trust to solve the customer shopping needs

    • Leverage omni channel offerings to deliver a frictionless customer experience
    • Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS

    Build rapport and make a genuine connection with the customer

    • Acknowledge and assist customers through our company programs 
    • Complete transactions accurately and efficiently while engaging customers

    Be a savings consultant to help customers save with a Kohl’s Card

    • Converts, opens and activates Kohl’s Card applications
    • Trains associates to maximize credit and loyalty conversion performance and customer experience
    • Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
    • Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
    • Courteous and responsive to requests and questions
    • Onboard, train and develop associates 

    Essential Functions
    The requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions. The company may revise this job description from time to time.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

    • Ability to perform the Key Accountabilities
    • Ability to maintain prompt and regular attendance as set by the company. 
    • Ability to comply with dress code requirements.
    • Ability to learn and comply with all company policies, procedures, standards and guidelines.
    • Ability to receive, understand and proactively respond to direction from supervisors/managers and other company personnel. 
    • Ability to work as part of a team and interact effectively with others.
    • Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes.
    • Ability to satisfactorily complete company training programs.
    • Basic math and reading skills, legible handwriting, and basic computer operation.
    • Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
    • Availability to work days, nights, and weekends.
    • Perform work in accordance with the Physical Requirements section. 

    Physical Requirements 

    • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
    • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
    • Ability to stand and/walk for the duration of a scheduled shift (at least 8 hours).
    • Ability to visually verify information and locate and inspect merchandise.
    • Ability to wear a face mask or covering and other personal protective equipment.
    • Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to curbside, truck unload, etc.

    Preferred Qualifications 

    • Must be at least 18 years of age or older
    • Written and verbal communication skills with the ability to influence in a clear and concise manner
    • Naturally curious; desire to learn
    • Commitment to valuing diversity and contributing to an inclusive work environment
       


    Pay Range: $23.50 - $36.45

    Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).  

  • 11 Days Ago

C
Supervisor
  • Chick-fil-A
  • Rohnert Park, CA FULL_TIME,PART_TIME
  • A Supervisor is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character,...
  • Just Posted

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Supervisor
  • Bowlero Corp
  • Rohnert Park, CA OTHER
  • Overview Pay Range: $22.00 - $24.00 hourly Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. This isn’t any ordinary ...
  • 12 Days Ago

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ATS Program Analyst and Student Retention Specialist (Administrative Analyst/Specialist, Exempt I), Temporary
  • Sonoma State University
  • Rohnert Park, CA TEMPORARY
  • ATS Program Analyst and Student Retention Specialist (Administrative Analyst/Specialist, Exempt I), Temporary Job No: 516399 Work Type: Staff Location: Sonoma Categories: Unit 9 - CSUEU - Technical Su...
  • 21 Days Ago

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Housekeeping Supervisor
  • MacArthur Place Hotel & Spa
  • Sonoma, CA FULL_TIME
  • Overview Opportunity: Housekeeping Supervisor Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met. Potential Career Path Executive Housekeeper – Front ...
  • 21 Days Ago

R
Area Supervisor
  • Ross Stores
  • Petaluma, CA FULL_TIME
  • Our values start with our people, join a team that values you!We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has alwa...
  • Just Posted

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0 Customer Retention Supervisor jobs found in Petaluma, CA area

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Store Trainer
  • Whole Foods Market IP, L.P.
  • Petaluma, CA
  • Job Description The Store Trainer fosters high engagement, productivity, and retention of New Members by organizing and ...
  • 3/29/2024 12:00:00 AM

S
Membership Director
  • Sonoma County Family YMCA
  • Santa Rosa, CA
  • Job Description Job Description POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charita...
  • 3/27/2024 12:00:00 AM

S
Universal Banker - Universal Member Service Representative
  • Self Help
  • Vallejo, CA
  • ** Universal Banker - Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:**...
  • 3/27/2024 12:00:00 AM

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Customer Experience Program Manager (Remote)
  • Getaround Inc.
  • San Francisco, CA
  • ???? **Privacy Notice** **Customer Experience Program Manager (Remote)** San Francisco, CA / Customer Experience / Full-...
  • 3/27/2024 12:00:00 AM

S
Career Services Advisor
  • Success Centers
  • Job Title: Career Advisor Full-time (Non-Exempt) Reports to: Sr. Career Advisor for Youth Workforce Salary Range (DOE): ...
  • 3/27/2024 12:00:00 AM

G
Customer Experience Sr. Program Manager (Remote)
  • Getaround Inc.
  • San Francisco, CA
  • ???? **Privacy Notice** **Customer Experience Sr. Program Manager (Remote)** San Francisco, CA / Customer Experience / F...
  • 3/26/2024 12:00:00 AM

Y
Member Services Rep
  • YMCA
  • Berkeley, CA
  • We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
  • 3/26/2024 12:00:00 AM

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Deposit Relationship Manager
  • River City Bank
  • San Francisco, CA
  • Job Type Full-time Description The Deposit Relationship Manager manages the deposit relationships within the bank's comm...
  • 3/26/2024 12:00:00 AM

Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$66,575 to $95,582
Petaluma, California area prices
were up 2.5% from a year ago

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