Customer Retention Supervisor jobs in Racine, WI
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Customer Data Management Supervisor
- TVH Parts
-
Grayslake, IL
FULL_TIME
- Customer Data Management SupervisorFull-time | Sales | Location – Olathe, KS or Grayslake, ILPurposeResponsible for overseeing, training, and mentoring Customer Development Administrators and Sales Prospectors to ensure the integrity and implementation of data for enhanced business operations and reporting. Provide support to Sales Departments and the V.P. of Sales in managing customer data, processing incoming applications, generating reports, and facilitating ECommerce access. Additionally, handle the processing of incoming leads and lists to onboard new customers.Essential Functions & ResponsibilitiesSets the tone for the team, including ensuring positive team member engagement through conducting monthly 1:1 meeting with each team member, providing appropriate recognition, feedback and communication with team members.Oversee, guide, mentor, train, and manage staff, while also ensuring appropriate staffing levels are maintained through effective management overtime.Assist in the conversion of data from prospect lists into our business systems. Running account reports and analyzing data from various sources (Tableau, Salesforce, LINK) to provide reports to other departments and executives of the company.Ensure compliance with company and departmental policies and procedures and collaborate with Human Resources as needed.Use advanced skills in Microsoft Excel and other internal programs to manage data used when updating the customer record.Experience & Skills:Advanced knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, etc.) Must be proficient in Excel, formulas, V-Lookup, etc. Demonstrates strong teamwork abilities and possesses excellent analytical and communication skills.Must possess a minimum of 3-5 years sales or data management experience in the material handling or industrial equipment industry preferred.Must possess 3 years' work experience with management of sales representatives and customer support representatives.Proven ability to effectively present information and respond to questions from groups of managers, employees, clients, and customers.Demonstrated ability and commitment to an engaged workforce. Demonstrated experience and ability to objectively manage and coach employees through complex, difficult, and emotional issues.Proven capability to offer recommendations that effectively address issues, ensuring alignment with established standards, practices, policies, regulations, or government laws.Demonstrates intermediate proficiency in navigating a business ERP system.Proven experience and demonstrated ability to exercise discretion and maintain strict confidentiality. Demonstrated ability to collaborate in an effective, positive manner with managers and individual contributors in a team environment. Demonstrates effective verbal, written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization.Demonstrates proficient organizational, time management and follow up skills. Demonstrates critical thinking and effective analytical skillsDemonstrates effective decision making and active listening skills Must be team oriented, possess a positive attitude and collaborate effectively with others to achieve goals in a fast-paced, deadline driven environment Demonstrates a proven track record in guiding team members to meet and exceed sales objectives Demonstrates a high level of professionalism, discretion, and confidentiality. Ability and willingness to travel domestically (10%)Benefits:You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers. We also offer:Hybrid work schedule (Offered after training period)Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.PEOPLE ARE AT OUR HEARTTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.ABOUT TVHTVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery.Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage.QUESTIONSContact Haily Park at haily.park@tvh.com> APPLY NOW!
- Just Posted
Customer Experience Supervisor Full Time
- TJX Companies
-
Gurnee, IL
FULL_TIME
- All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
- 15 Days Ago
Customer Experience Supervisor Part Time
- TJX Companies
-
Gurnee, IL
PART_TIME
- All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
- 13 Days Ago
Supervisor
- Marsden Services
-
North Chicago, IL
FULL_TIME
- Summary The Shift Lead is responsible for the overall quality assurance and customer assurance of the building or buildings in their assigned area. Plans, organizes and leads the work of employees so ...
- Just Posted
Supervisor
- Claire's
-
Pleasant Prairie, WI
FULL_TIME
- Claire's - A Career that's always in style Part-Time Manager / 3rd Key Holder Opportunity About the Role As a 3rd Keyholder at Claire's, you will be responsible for : Supporting your Store Manager and...
- Just Posted
Supervisor
- Here Chicky Chicky
-
Brookfield, WI
FULL_TIME
- Come work with us! We are looking for experienced Supervisors to join our Goddess family.Candidates must understand the value of balancing individual duties, team duties, and customer service. Enjoy w...
- 24 Days Ago
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0 Customer Retention Supervisor jobs found in Racine, WI area
Automatic Welder
- Caterpillar
-
South Milwaukee, WI
- Career Area: Operations Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'r...
- 4/24/2024 12:00:00 AM
Field Service Technician
- Statechemical
-
Kenosha, WI
- Posted Tuesday, January 30, 2024 at 5:00 AMAre you a hands-on person with maintenance experience?Are you mechanically in...
- 4/23/2024 12:00:00 AM
Events and Membership Coordinator
- Hmong Wisconsin Chamber of Commerce
-
Milwaukee, WI
- Company Description The Hmong Wisconsin Chamber of Commerce (HWCC) is a statewide, Community Development Financial Insti...
- 4/22/2024 12:00:00 AM
Member Services Coordinator
- Association Acumen
-
Menomonee Falls, WI
- General Summary The Member Services Coordinator is a key relationship conduit between the association and professionals ...
- 4/22/2024 12:00:00 AM
Student Life Supervisor
- Shepherds College
-
Union Grove, WI
- MAKE A DIFFERENCE When you learn in an environment designed specifically for you, you thrive. That's what our students e...
- 4/21/2024 12:00:00 AM
Member Services Coordinator
- Association Acumen
-
Menomonee Falls, WI
- General Summary The Member Services Coordinator is a key relationship conduit between the association and professionals ...
- 4/20/2024 12:00:00 AM
Property Manager
- Bear Real Estate Group
-
Kenosha, WI
- Job Description Job Description SUMMARY: Effectively managing and coordinating people, activities and available resource...
- 4/20/2024 12:00:00 AM
Student Life Supervisor
- Shepherds College
-
Union Grove, WI
- MAKE A DIFFERENCE When you learn in an environment designed specifically for you, you thrive. That's what our students e...
- 4/20/2024 12:00:00 AM
About Racine, Wisconsin
Racine (/rəˈsiːn/ rə-SEEN) is a city in and the county seat of Racine County, Wisconsin, United States. It is located on the shore of Lake Michigan at the mouth of the Root River. Racine is located 22 miles south of Milwaukee. As of the 2010 U.S. census, the city had a population of 78,860, making it the fifth-largest city in Wisconsin. Its median home price of $103,625 makes it one of the most affordable cities in Wisconsin to buy a home. In January 2017, it was rated "the most affordable place to live in the world" by the Demographia International Housing Affordability survey.
Racine is th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$58,014 to $83,290
Racine, Wisconsin area prices
were up 1.8% from a year ago
were up 1.8% from a year ago
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020