Customer Retention Supervisor jobs in Roanoke, VA

About Signode:

With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary: 

$65,000-$75,000

SUMMARY

Responsible for the operational plan, performance, and improvement of the manufacturing facility.  Responsible for managing, training, compliance, and accident/injury prevention programs.  Develop, lead and coach hourly team members to achieve high performance in the areas of safety, quality, delivery, and cost.

ESSENTIAL FUNCTIONS

Essential Functions:

• Adherence to zero tolerance policy for safety and quality
• Monitor direct report’s performance and the performance of their teams.   Coach, direct, and train employees to maximize results and improve the plant culture
• Promote safety culture through safety toolbox talks, safety committee participation, & positive reinforcement programs
• Follow prescribed standard work with utilization of Gemba walks while maintaining a strong floor presence
• Monitor production output, part quality and scrap in each production area on an hourly basis to make sure operators are meeting requirements.
• Provide performance feedback to operators on a set schedule to ensure operators are engaged.
• Conduct communication meetings and complete required daily shift reports
• Develop training plans for assigned production team
• Assist with trouble shooting machine problems, component issues, material handling, and other issues that develop during assigned shift to maintain productivity and overall quality
• Perform disciplinary actions as needed to maintain adherence to company policies such as attendance and productivity
• Work with maintenance and engineering to communicate problems that need to be addressed and assigning priorities
• Fill in for other supervisors as needed by working extra hours as assigned
• Communicate and work effectively with other supervisors, managers and other company personnel to meet company objectives

POSITION QUALIFICATIONS

Education: 

• High School Diploma with prior leadership experience preferred

Experience / Abilities:

• 5-7 years’ experience with supervision in a manufacturing environment
• Strong Leadership Skills, Advanced leadership and coaching skills preferred
• Strong mathematical skills and proficiency with Microsoft Office
• Understanding of functionality and setup of equipment
• Troubleshooting skills
• Working knowledge of assembly and continuous operations
• Demonstrates initiative to learn and be a self-starter that works well in a team setting across multiple departments
• Maintains a positive attitude and provides attention to detail

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.