Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Kirkhaven, a 147-bed rehabilitation, and long-term care facility, is seekingexperienced RN’s who are looking to grow in their profession and oversee patient care as an RN Nursing Supervisor.
Kirkhaven’s RN Nursing Supervisors are skilled nurses who oversee the clinical care of our residents during their shift while coaching other nursing personnel and monitoring care delivery. Our RN Nursing Supervisors direct assessments of new admissions, perform treatments and medication administration as needed, and provide leadership in emergency situations. Qualifications include at least 2-years clinical nursing/supervisory experience, RN license in NYS, and an associate’s or bachelor’s degree in nursing.
Come join our nursing team as a Full-Time RN Supervisor!
Flexible scheduling: 8 and 12-hour shifts available.
$15,000 Retention Bonus for Full Time Positions.
$2,500 Retention Bonus for Part Time Positions
Student Loan Payment Program for Full and Part-Time RN positions.
Why Join Kirkhaven?
Kirkhaven is an area leader in long-term care, providing person-centered care for older adults and professional opportunities for clinical leaders. We offer premium incentive pay; flexible schedules; overtime/holiday pay; and rotating schedules which allows for more days off in a row.
Kirkhaven offers a friendly, supportive, and collaborative environment that values teamwork and collaboration. We support personal growth and work/life balance. Kirkhaven utilizes Point Click Care for our Electronic Medical Record System. We offer competitive salary, many opportunities fr enhanced income and a comprehensive benefits package including medical, dental, vacation time, 401K, shift differentials, overtime pay and other unique benefits. RN’s are eligible for Kirkhaven’s RN Student Loan Payment Program upon hire which provides up to $300 a month to pay student loans and a sign-on bonus after 6 months employment.
Job Types: Full-time, Part-time, Per diem
Pay: $36.00 - $38.00 per hour
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Work Location: In person
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0 Customer Retention Supervisor jobs found in Rochester, NY area