Customer Retention Supervisor jobs in Sacramento, CA

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Reactivation & Retention Representative
  • FieldTRUE
  • West Sacramento, CA FULL_TIME
  • JOB SUMMARY:

    fieldTRUE is a family-owned farm box service revolutionizing the food system on the West Coast. Through our Farm Fresh to You and Full Circle offerings we deliver organic fruits and vegetables and artisan grocery items from local farm fields and producers to customers’ doorsteps. Our members support sustainable agriculture and provide stability for the farms and small businesses that keep our local economy strong. Do you enjoy conversation and want to help customers connect with a unique product and service? Are you passionate about organic food, healthy cooking and lifestyles and the farm to fork movement? If so, we can provide you with a unique opportunity to earn income while sharing your vision!

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Reach out to former and current customers via phone, email and chat to set up their deliveries of fresh organic produce and artisan grocery
    • Educate customers about the service and how to use our website and app
    • Achieve monthly quotas and ensure high levels of customer satisfaction
    • Make outbound calls to close outside sales and social media leads
    • Communicate through phone, chats and emails professionally and in accordance with the company policies and brand guidelines
    • Maintain a calm, pleasant demeanor and work effectively with others
    • Receive and correctly process orders to initiate, discontinue, reactivate, or change service
    • Full-time, predictable attendance in our West Sacramento office is required
    • Other duties as assigned

    REQUIREMENTS:

    • Experience interacting directly with customers or members of the public in a helpful manner
    • Must be comfortable working with a team in a sales and customer service environment
    • Intelligence, character, integrity, coachability and willingness to learn and accept feedback
    • Empathy, written and verbal communication skills, accuracy and thoroughness
    • Solid computer skills and familiarity with MS Office, Outlook, database systems
    • High school diploma or equivalent

    ADDITIONAL QUALIFICATIONS:

    • Experience in Food and Agriculture, Health, Wellness, or Nutrition
    • Passion for gardening and cooking, the environment, sustainability, the farm-to-fork movement
    • Bilingual – Spanish and English

    WE OFFER:

    Full-time positions with guaranteed hours. Mission-oriented and meaningful employment. Benefits:  401K with company match; Medical, vision and dental insurance; Life insurance; HSA and FSA accounts. 40% employee discount on your farm box subscription. Base pay plus commission.

  • 3 Days Ago

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CLINICAL SUPERVISOR - $1500 Retention Bonus
  • SAINT JOHNS PROGRAM FOR REAL CHANGE
  • Sacramento, CA OTHER
  • Job Details Job Location: CCTRP - Sacramento, CA Salary Range: Undisclosed DescriptionDo you want to be a part of changing women's lives forever? About Saint John’s Program for Real Change Founded on ...
  • 1 Month Ago

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Retention Specialist
  • Center for Employment Opportunities
  • Sacramento, CA FULL_TIME
  • RETENTION SPECIALIST - Sacramento, CA The Opportunity We’re looking to hire a resilient and results-driven Retention Specialist for our Sacramento program who will keep our program participants fully ...
  • 10 Days Ago

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Customer Service Supervisor
  • Clean Earth
  • Rancho Cordova, CA FULL_TIME
  • Company DescriptionClean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dr...
  • 18 Days Ago

O
Linkage and Retention Specialist
  • One Community Health - CA
  • Sacramento, CA FULL_TIME
  • Linkage and Retention Specialist The Linkage and Retention Specialist is a critical role in HIV care, focusing on connecting patients to appropriate treatment and ensuring their continued engagement i...
  • 25 Days Ago

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Record Retention Lead
  • Gainwell Technologies LLC
  • Roseville, CA FULL_TIME
  • Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have ...
  • Just Posted

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0 Customer Retention Supervisor jobs found in Sacramento, CA area

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Supervisor, Customer Operations
  • Delta Dental Plans Association
  • Rancho Cordova, CA
  • Job Description The Customer Operations Supervisor is a people leader role within the Customer Operations department, re...
  • 3/28/2024 12:00:00 AM

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Part-Time Experienced Leasing Consultant
  • FPI Management, Inc.
  • Sacramento, CA
  • Company Description Multifamily Property Management Job Description The Leasing Consultant is the community's sales repr...
  • 3/28/2024 12:00:00 AM

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Packaging Supervisor
  • The Judge Group
  • Sacramento, CA
  • Our client is currently seeking two PACKAGING SUPERVISORS in the Fresno, CA area. One position is on 1st shift and one i...
  • 3/28/2024 12:00:00 AM

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Geotechnical Engineer - Levee Specialist
  • Shannon & Wilson, Inc.
  • Sacramento, CA
  • Job Details Level Senior Job Location Sacramento CA - Sacramento, CA Position Type Full-time Education Level MS Salary R...
  • 3/27/2024 12:00:00 AM

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Medical Clinician Team Lead- Family Medicine
  • One Community Health - CA
  • Sacramento, CA
  • Medical Clinician Team Lead- Family Medicine A Medical Clinician Team Lead represents and leads the clinical activities ...
  • 3/27/2024 12:00:00 AM

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Academy Graduate/Attendee Police Officer
  • City of West Sacramento, CA
  • West Sacramento, CA
  • Salary : $91,596.00 - $111,612.00 Annually Location : West Sacramento, CA Job Type: Regular Full Time Job Number: 2023-0...
  • 3/27/2024 12:00:00 AM

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Client Service Coordinator
  • Senior Helpers
  • Shingle Springs, CA
  • As a member of Senior Helpers Client Services team, you will be at the forefront of our mission to provide compassionate...
  • 3/26/2024 12:00:00 AM

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Human Resources Student Assistant - (Remote)
  • University Enterprises, Inc.
  • Sacramento, CA
  • Description The Office of the Inspector General (OIG) is seeking applicants for two student assistance positions for our...
  • 3/26/2024 12:00:00 AM

Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$64,300 to $92,317
Sacramento, California area prices
were up 2.5% from a year ago

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