Customer Retention Supervisor jobs in Saginaw, MI
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Airport Customer Supervisor (DL) Part time
- Unifi Aviation, LLC
-
Freeland, MI
PART_TIME
-
Benefits
- Flight Benefits - exclusive travel privileges for yourself and your family with Delta and United Airlines
- Competitive pay
- Paid holidays and paid time off
- Comprehensive Medical, Dental and Vision Insurance
- 401k company match upon eligibility
- Exclusive discounts and additional wellness programs
- Supervises and coordinates daily activities of employees to ensure safe and effective operations.
- Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
- Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
- Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
- Communicates with manager concerning any problems or issues.
- Schedules and conducts shift meetings.
- Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
- Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Prerequisites:
- Must be a local (in-state) resident.
- Valid In-State Driver's License.
- Ability to pass a pre-employment drug screen.
- Ability to pass up to a 10-year background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
- High School diploma or GED.
- 2 years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Education:
- High School diploma or GED.
- 4 years of relevant experience.
- Relevant supervisory experience.
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Strong leadership qualities and ability to create a passionate and efficient workforce.
- Able to effectively resolve employee conflicts.
- Ability to apply creative solutions that have a positive impact on results.
Work Schedule:
- You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
- Must be able to be alert to moving vehicles or aircraft and use radio equipment.
- Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
- Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jet way stairs.
- 5 Days Ago
Airport Customer Supervisor (DL) Part time
- Unifi
-
Freeland, MI
PART_TIME
- Requirements and Description Benefits * Flight Benefits - exclusive travel privileges for yourself and your family with Delta and United Airlines * Competitive pay * Paid holidays and paid time off * ...
- 1 Month Ago
Supervisor
- Tim Hortons | EGK INC.
-
West Branch, MI
FULL_TIME
- As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and p...
- Just Posted
Supervisor
- Tim Hortons | EGK INC.
-
Burton, MI
FULL_TIME
- As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and p...
- 1 Day Ago
Supervisor
- Tim Hortons | EGK INC.
-
Flint, MI
FULL_TIME
- As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and p...
- 2 Days Ago
Supervisor
- Tim Hortons (US)
-
Frankenmuth, MI
FULL_TIME
- Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee....
- 25 Days Ago
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0 Customer Retention Supervisor jobs found in Saginaw, MI area
Human Resources Specialist (Recruitment & Placement) - 12 Month Roster
- Department Of The Treasury
-
Saginaw, MI
- Duties WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Computer Audit Specialist (CAS) - Examiner) 12 MONTH ROSTER AMENDED
- Department Of The Treasury
-
Flint, MI
- Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I) DIVISION? A description of the business units can be found at: ...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Special Enforcement Program - Examiner) 12 MONTH ROSTER (Amended)
- Department Of The Treasury
-
Flint, MI
- Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Supervisory Internal Revenue Agent (Examiner) - MSP, Temp NTE 1 Yr MBE MBMP, 12 Month Roster Amended
- Department Of The Treasury
-
Flint, MI
- Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SBSE)DIVISION? A description of the business units can be found at: htt...
- 4/22/2024 12:00:00 AM
Retail Key Holder Part-Time
- Office Depot
-
Flint, MI
- Job Description At Office Depot Inc., the Service Advisor - Key Carrier (KC) is a part-time role providing "total soluti...
- 4/22/2024 12:00:00 AM
Shared Administrative Associate (OA) 12 Month Roster
- Department Of The Treasury
-
Flint, MI
- Duties WHAT ARE THE SMALL BUSINESS SELF-EMPLOYED (SB/SE), LARGE BUSINESS AND INTERNATIONAL (LB&I), AND TAX EXEMPT AND GO...
- 4/20/2024 12:00:00 AM
Mechanical Manager
- Great Lakes Central Railroad
-
Owosso, MI
- Job Description Job Description Mechanical Manager POSITION ACCOUNTABILITIES: Conduct job briefings, end of shift briefi...
- 4/19/2024 12:00:00 AM
About Saginaw, Michigan
Saginaw (/ˈsæɡɪnɔː/) is a city in the U.S. state of Michigan and the seat of Saginaw County. The city of Saginaw and Saginaw County are both located in the area known as Mid-Michigan or Central Michigan. The city of Saginaw is located adjacent to Saginaw Charter Township and is considered part of the Tri-City area, along with neighboring Bay City and Midland. The Saginaw County MSA had a population of 196,542 in 2013. The city is also the largest municipality within the Saginaw, Midland, and Bay City Metropolitan Area.
The city of Saginaw was a thriving lumber town in the 19th century and an i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$55,810 to $80,126
Saginaw, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Customer Retention Supervisor do?
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Customer Retention Supervisor in Carson City, NV
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January 23, 2020