Customer Retention Supervisor jobs in Santa Fe, NM

Cenikor’s Value Proposition – What’s In It for You?

• PURPOSE in your work – service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
• COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES – we hire and reward high performers.
• STABILITY and GROWTH – more than 55 years in business – our strong financial processes support our drive to serve more people and ensure stability for our team members.
• CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT – we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
• STUDENT LOAN FORGIVENESS – The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
• The work we do isn’t easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!

We are currently looking for a Full Time Outpatient Counselor (LADAC Required) for our Four Winds Recovery Center located in Farmington, NM.

JOB SUMMARY

The Intensive Outpatient (IOP) Counselor provides substance use treatment services to ensure that each client develops the skills necessary to live a life free from substance dependence.

SCHEDULE: Monday - Friday 1p - 10p

ESSENTIAL FUNCTIONS:

1. Work with a diverse group of clients to develop and implement an individualized, written treatment plan.
2. Provide individual counseling services to each client as scheduled.
3. Conducts chemical dependency counseling sessions, group sessions and educational sessions as scheduled. 
4. Ensure documentation in the clinical record is legible and complies with documentation standards.
5. Participate as a team member to provide an optimum environment for client recovery.
6. Communicate with Clinical Manager any issues relating to client complaints and concerns.
7. Participate in the Clinical Quality Effectiveness (CQE) program according to policy and training.
8. Complete monthly judicial reports accurately and submit per schedule.
9. Maintain compliance with federal and state regulatory standards as well as policies and procedures.
10. Ensure completion of Big 5 performance management tool by the required deadlines and use of SMART goals to support annual performance compensation review.
11. Maintain strict confidentiality on all client and foundation matters and refer questionable issues to your supervisor.
12. Uphold the core principles of Cenikor’s culture and create a positive working environment for all team members.
13. Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description.

QUALIFICATIONS FOR THE POSITION:

Skills, Knowledge and Abilities:

• Experienced and/or knowledgeable in providing education and therapeutic counseling (individual and group formats) for adults.
• Knowledgeable of therapeutic community philosophy and best practices of outpatient counseling.
• Experienced and capable of identifying appropriate resources for client development and providing substance abuse counseling.
• Possesses good oral and written communication skills.
• Capable of discerning facts from opinions and remaining objective when listening to conflicting opinions.
• Experienced in working with diverse population.
• Possesses good time management skills needed to meet aggressive deadlines and prioritize multiple tasks.
• Patience, perseverance, and resilience in a challenging environment.
• Presents a professional, positive image.
• Knowledge of Microsoft Office software required, including MS Outlook calendar.

• Ability to consistently uphold the Core Principles of Cenikor’s Culture:

• Demonstrate mission of service to our clients
• Positive, respectful communication with both staff and clients
• Demonstrate self-motivation and perseverance to achieve goals
• Role model appropriate, professional behaviors including appropriate client boundaries
• Work effectively as part of a team, helping to set up others for success

Education:

• Associate’s degree required

Experience:

• One (1) years of substance use treatment experience preferred
• Experience with electronic health record system preferred.

Licensure Required:

• LADAC required

​​​IMPORTANT NOTES:

         Drug Free Workplace

         Equal Opportunity Employer