Customer Retention Supervisor jobs in Sarasota, FL

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Customer Retention Supervisor jobs

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Customer Retention / Cancellations Specialist - Hybrid
  • Sangoma
  • Sarasota, FL FULL_TIME
  • Customer Retention / Cancellations Specialist - Hybrid
    We are currently looking for a Customer Retention Specialist to join our Sangoma team. Customer Retention specialists communicate with client customers, to develop and maintain relationships to increase loyalty and retain businesses and/or services and quickly devise solutions to problems. Excellent customer service skills and professionalism are a must for this position. This role is a hybrid work schedule with three days in our
    Who is Sangoma?
    Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. Our core purpose is to reshape the way productive people collaborate and cooperate and to make each of us more powerful and enabled in our working lives.
    Your Role:
    • You are passionate about the customer experience as you promptly, accurately, and thoroughly respond and follow up to customer requests via email requests, and inbound and outbound calls.
    • You have the proven experience to quickly identify, analyze, and resolve customer issues related to agreement terms, potential upgrades, splits, rewrites, or possible account cancellations.
    • Become an expert on our internal processes and guidelines with the goal of successfully addressing and retaining customers.
    • Effectively manages pending cancellations or requests in accordance with StarCare best practices.
    • Calculate and collect contract balance and fees while ensuring customer satisfaction and continued service with Star2Star.
    • Successfully collaborate with internal teams on escalated customer issues.
    Your Background:
    • You are passionate and excel at providing a superior customer experience by utilizing professionalism, patience, and problem-solving skills.
    • At least one year of experience working in a B2B customer service environment.
    • Previous collections and negotiation experience are a must.
    • Strong organization and attention to detail as you accurately track and communicate customer and collections issues.
    • Strong Excel and Word Skills.
    • Ability to multi-task effectively.
    • Work independently in an efficient and professional manner.
    Why Sangoma:
    • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
    • Matching 401K program
    • Flexible PTO plan & Company Holidays
    • Entrepreneurial work environment partnered with high-growth career opportunities
    Sangoma is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
    #IND
  • 13 Days Ago
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Customer Retention / Cancellations Specialist - Hybrid
  • Sangoma
  • Sarasota, FL FULL_TIME
  • Customer Retention / Cancellations Specialist - Hybrid We are currently looking for a Customer Retention Specialist to join our Sangoma team. Customer Retention specialists communicate with client cus...
  • 13 Days Ago
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Customer Service Supervisor
  • Talent Acquisition Team at GAT
  • SARASOTA, FL FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
  • 27 Days Ago
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Customer Service Supervisor
  • GAT Airline Ground Support
  • Sarasota, FL FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
  • 28 Days Ago
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A
Supervisor
  • Advanced Refrigeration & Air
  • Sarasota, FL FULL_TIME
  • Established in 1986 in Orlando, Florida, Advanced Refrigeration & Air is a family owned and operated company with five locations across Florida that you can trust for all your commercial refrigeration...
  • 15 Days Ago
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Supervisor
  • Mammoth Holdings LLC
  • Sarasota, FL FULL_TIME
  • DescriptionCar Wash SupervisorWhat’s in it for You?$250 SIGN ON BONUS upon hire and another $250 at 60 days!**Great compensation - Up to $15 per HourComplete benefit package available at Full Time aft...
  • 2 Months Ago
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0 Customer Retention Supervisor jobs found in Sarasota, FL area

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Buger King Shift Supervisor/Assistant Manager
  • Burger King
  • Sarasota, FL
  • Our Burger King franchise is looking for responsible, experienced Managers to lead our Crew and ensure that we consisten...
  • 5/10/2024 12:00:00 AM
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Driver Manager - DTS FLEX
  • Ryder System
  • Sarasota, FL
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 5/10/2024 12:00:00 AM
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Assistant Food and Beverage Operations Manager
  • Marriott International
  • Sarasota, FL
  • Job Description JOB SUMMARY Assists with supervising food and beverage/culinary daily operations. Responsibilities inclu...
  • 5/9/2024 12:00:00 AM
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Corporate Counsel - Remote/Hybrid/Office
  • Intertape Polymer Group (IPG)
  • Sarasota, FL
  • Company Overview Intertape Polymer Group (IPG) is a dynamic multinational organization that prides itself on its corpora...
  • 5/9/2024 12:00:00 AM
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Assistant Front Office Manager
  • Marriott International
  • Sarasota, FL
  • Job Description JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising sta...
  • 5/8/2024 12:00:00 AM
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Housing Specialist I-Homeless Services
  • SOCIETY OF ST. VINCENT DE PAUL SOUTH PINELLAS
  • Sarasota, FL
  • MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy...
  • 5/8/2024 12:00:00 AM
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Client Service Representative, Personal Lines
  • Wallace Welch & Willingham, Inc.
  • Saint Petersburg, FL
  • We are W3! We are consistently named one of the Top Places to Work by the Tampa Bay Times and Best Places to Work by Bus...
  • 5/7/2024 12:00:00 AM
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Land Planning Analyst
  • Kimley-Horn
  • Sarasota, FL
  • Overview: Kimley-Horn is looking for Planning graduates to join our Sarasota, Florida (FL) office! This is not a remote ...
  • 5/6/2024 12:00:00 AM
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About Sarasota, Florida

Sarasota (/ˌsærəˈsoʊtə/) is a city in Sarasota County on the southwestern coast of the U.S. state of Florida. The area is renowned for its cultural and environmental amenities, beaches, resorts, and the Sarasota School of Architecture. The city is at the southern end of the Tampa Bay Area, north of Fort Myers and Punta Gorda. Its official limits include Sarasota Bay and several barrier islands between the bay and the Gulf of Mexico. According to the U.S. Census Bureau, in 2013 Sarasota had a population of 53,326. In 1986 it became designated as a certified local government. Sarasota is a prin...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$56,799 to $81,543
Sarasota, Florida area prices
were up 1.5% from a year ago
View detail

What does a Customer Retention Supervisor do?

Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020