Customer Retention Supervisor jobs in Springfield, OR

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Retail Department Supervisor Customer Experience
  • TJX Companies
  • Redmond, OR FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

    Posting Notes: Marshalls Store 1470 || 367 NW Oak Tree Lane || Redmond || OR || 97756

    Opportunity: Contribute To The Growth Of Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principles
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
    • Provides and accepts recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and maintains a safe environment
    • Other duties as assigned

    Who We Are Looking For: You!

    • Available to work flexible schedule, including nights and weekends
    • Strong understanding of merchandising techniques
    • Capable of multi-tasking
    • Strong communication and organizational skills with attention to detail
    • Able to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors
    • Able to train others
    • 1 year retail and 6 months of leadership experience

    This position has a starting pay range of $16.00 to $16.50 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    Applications for this position are always accepted.

    We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
    Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     Posting Notes: Marshalls Store 1470 || 367 NW Oak Tree Lane || Redmond || OR || 97756

  • 10 Days Ago

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Track Supervisor
  • K-1 Speed Inc
  • Bend, OR FULL_TIME
  • Do you have the need for speed? Do you thrive in a fast paced, energetic work environment that focuses on serving our customers? If so, K1 Speed is the place for you. As the nation’s indoor electric k...
  • 20 Days Ago

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Cashier Supervisor
  • K-1 Speed Inc
  • Bend, OR FULL_TIME
  • GENERAL PURPOSE OF JOB: To ensure that all cashiers and front end staff provide a fun, informative, efficient, and exciting racing environment for our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES:...
  • 22 Days Ago

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F&B Supervisor
  • Brasada Ranch
  • Powell Butte, OR PART_TIME
  • Love What You Do, Everyday. Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by ...
  • Just Posted

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Food supervisor
  • Albertsons Companies
  • Sweet Home, OR FULL_TIME
  • A Day in the Life : As a Department Manager, you are a cut above the rest, ensuring the day-to-day operations and sales of the department run smoothly, while leading and engaging your team. To truly b...
  • 3 Days Ago

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Service Supervisor
  • Pape' Machinery, Inc
  • Redmond, OR FULL_TIME
  • Job Description Job Description PAPE’ MACHINERY, INC. AGRICULTURE & TURF DIVISION MADRAS, OR SERVICE SUPERVISOR : Are you looking for a challenge? Do you enjoy leading a team and driving results? Do y...
  • 3 Days Ago

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0 Customer Retention Supervisor jobs found in Springfield, OR area

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Human Resources Generalist
  • Inpria
  • Corvallis, OR
  • The Opportunity We are looking for a candidate who is self-motivated, adaptable, energetic, and a quick learner to join ...
  • 3/29/2024 12:00:00 AM

L
Social Service - QMHP ACT Team Leader
  • Laurel Hill Center, Incorporated
  • Eugene, OR
  • * 11-Feb-2022 to 10-Mar-2022 (PST) * ACT * Eugene, OR, USA * $56,000 - $83,000 DOE + hiring bonus * Salary * Full Time *...
  • 3/28/2024 12:00:00 AM

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Leasing Professional - River Terrace
  • Greystar Worldwide, LLC
  • Eugene, OR
  • This position is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occu...
  • 3/28/2024 12:00:00 AM

O
Associate Dean for Academic and Student Affairs & Associate/Full Professor
  • Oregon State University
  • Corvallis, OR
  • Position Details Position Information Department College of Education (KED) Position Title Administrator 1-Assoc Dean Jo...
  • 3/28/2024 12:00:00 AM

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Territory Manager
  • Vestis
  • Springfield, OR
  • OVERVIEW: The Territory Manager has responsibility of an assigned service territory with direct supervision of route rep...
  • 3/26/2024 12:00:00 AM

R
Human Resources Manager
  • Rise and Shine Social Enterprise
  • Springfield, OR
  • Job Description Job Description The role: Reporting to the CEO, the Manager of Human Resources is a crucial role focused...
  • 3/26/2024 12:00:00 AM

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Clinical Research Coordinator
  • Peace Health
  • Springfield, OR
  • Job Description Description PeaceHealth is seeking a Clinical Research Coordinator for a Part Time, 0.75 FTE, Day positi...
  • 3/25/2024 12:00:00 AM

A
Assistant Property Manager | North Pointe
  • Avenue5 Residential, LLC
  • Corvallis, OR
  • The hourly pay rate for this position is $20 - $22 per hour + bonuses! Avenue5 is growing, and we are in search of an as...
  • 3/25/2024 12:00:00 AM

Springfield is a city in Lane County, Oregon, United States. Located in the Southern Willamette Valley, it is within the Eugene-Springfield Metropolitan Statistical Area. Separated from Eugene to the west, mainly by Interstate 5, Springfield is the second-most populous city in the metropolitan area after Eugene. As of the 2010 census, the city has a total population of 59,403. The Briggs family first settled the Springfield area, arriving in 1848. The community was incorporated as a city in 1885. The city was named after a natural spring located in a field or prairie within the current city bo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$58,310 to $83,716
Springfield, Oregon area prices
were up 2.5% from a year ago

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