Customer Retention Supervisor jobs in Tacoma, WA

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Customer Retention Supervisor jobs

C
Customer Relations Support Photo (VASR)
  • Customer Engineering Services (CES) -cesservice
  • Federal Way, WA FULL_TIME
  • Join Our Team Today!

    For a limited time, we are offering $1000 sign-on bonuses!

    • Looking to kickstart a career in technical services?

    • Do you value independence in planning out your workday?

    • Hoping to find a company that values maintaining a work/life balance?

    • Like the idea of a Monday-Friday daytime job?

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

    • Traveling to multiple customer locations on a daily basis

    • Interacting with customer’s employees, their management personnel, and their customers daily

    • Scheduling customer visits ensuring that projects and visit goals are completed timely

    • Assist customer with product promotion and support

    • Providing customer training as required

    • Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

    • Evaluating equipment condition

    • Utilizing a phone application ticketing system to record daily activities


    • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in retail, merchandising, field service, or customer service preferred
    • The ability to relate to customers in a professional and courteous manner
    • Good written, verbal, and listening skills
    • Good time-management skills
    • Ability to perform timely and accurate reporting
    • Ability to travel extensively (occasional overnight stays)
    • Possess basic computer, mobile device, and web-based applications skills
    • Understanding of iPhone and Google Workspace Suite (a plus)
    • Some technical aptitude
    • The ability to maintain excellent attendance and adherence to assigned work schedules
    • The ability to lift up to 50lbs

    Requirements:
    • High School Diploma or GED (formal training/technical school courses a plus)
    • Prior field maintenance experience (a plus)
    • Basic Computer and Mathematical Skills
    • Ability to adapt to ever-changing environments and work assignments
    • Satisfactory driving record. Motor Vehicle report will be reviewed


    Benefits


    Bene    fits and Perks:

    • Company-paid vehicle provided

    • Comprehensive insurance offerings including Health, Dental, and Vision; Employee Assistance Program; 401(k) matching program

    • Company Provided Cell Phone

    • Company Credit Card

    • Paid ST/LT disability

    • Paid Life Insurance Policy

    • Paid Time Off

    • Early Payday Options
  • 23 Days Ago
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L
RETENTION SPECIALIST
  • Lorene's Place II
  • Lakewood, WA FULL_TIME
  • We are always looking for talented, dedicated individuals who enjoy working with children and families. If you are a patient and caring individual, who loves the idea of actively assisting in helping ...
  • 19 Days Ago
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T
Office/Customer Service Supervisor
  • The Walman Optical Company
  • Kent, WA FULL_TIME
  • We are currently seeking an experienced Office / Customer Service Supervisor for our fast-paced Optical Lab located in Kent, WA. This is an excellent opportunity to join our team! Job Summary Supervis...
  • 1 Month Ago
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U
STUDENT RETENTION AND COMMUNITY DEVELOPMENT SPECIALIST
  • University of Washington (UW) Medicine
  • Tacoma, WA OTHER
  • Req #: 221246 Department: UW TACOMA Job Location: Tacoma Campus Posting Date: 04/21/2023 Closing Info: Open Until Filled Salary: $4,916-$5,140 per month Other Compensation: Shift: First Shift Benefits...
  • 1 Month Ago
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T
Diagnostic Medical Sonography Lab Assistant & Retention Specialist
  • Tacoma Community College
  • Tacoma, WA PART_TIME
  • Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma ...
  • 15 Days Ago
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L
Supervisor
  • Little Caesars Pizza
  • Lakewood, WA FULL_TIME
  • Little Caesars Pizza in Lakewood, WA is looking for a supervisor to join our strong team. We are located on 10109 S Tacoma Way, Ste C3. Our ideal candidate is self-driven, ambitious, and reliable. Res...
  • 1 Month Ago
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0 Customer Retention Supervisor jobs found in Tacoma, WA area

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Associate Field Service Representative - Seattle, WA - Patient Treatment
  • Stryker Corporation
  • Seattle, WA
  • Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and bui...
  • 4/23/2024 12:00:00 AM
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Y
Member Services Director
  • YMCA of Pierce and Kitsap Counties
  • Tacoma, WA
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Directorto join our team! The YMCAfocuses on empoweri...
  • 4/22/2024 12:00:00 AM
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K
Logistics & Customer Support Coordinator
  • karier.co
  • Tacoma, WA
  • **Logistics & Customer Support Coordinator** CharterUP - Atlanta, GA 30326+3 locations Job details Salary $67,500 a year...
  • 4/22/2024 12:00:00 AM
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D
Human Resources Specialist (Recruitment & Placement) - 12 Month Roster
  • Department Of The Treasury
  • Tacoma, WA
  • Duties WHAT IS THE HCO - HUMAN CAPITAL OFFICE DIVISION? A description of the business units can be found at: https://www...
  • 4/22/2024 12:00:00 AM
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E
Customer Service Lead Onsite position in Food Distribution
  • Epic Internal
  • Lacey, WA
  • Job Description Job Description Are you ready to Jump Start your Career and become and EPIC employee!? Looking for an Bi...
  • 4/21/2024 12:00:00 AM
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Member Services Representative
  • YMCA of Pierce and Kitsap Counties
  • Lakewood, WA
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on em...
  • 4/21/2024 12:00:00 AM
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Y
Member Services Representative
  • YMCA of Pierce and Kitsap Counties
  • Silverdale, WA
  • The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on em...
  • 4/21/2024 12:00:00 AM
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F
Affordable Leasing Consultant
  • FPI Management, Inc.
  • Tacoma, WA
  • Company Description Multifamily Property Management Job Description The Leasing Consultant is the community's sales repr...
  • 4/21/2024 12:00:00 AM
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About Tacoma, Washington

Tacoma (/təˈkoʊmə/ tə-KOH-mə) is a mid-sized urban port city and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle (of which it is the largest satellite city), 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound re...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$64,029 to $91,927
Tacoma, Washington area prices
were up 2.8% from a year ago
View detail

What does a Customer Retention Supervisor do?

Customer Retention Supervisor in Elyria, OH
It is not hard to see the relationship between trust and customer retention.
December 24, 2019
Customer Retention Supervisor in New London, CT
Have you worked as a Customer Retention Supervisor before? Tell the CareerBliss community what you thought about your salary.
February 11, 2020
Customer Retention Supervisor in Carson City, NV
Leads a team of outbound Customer Retention Reps ensures delivery of all customer retention goals, manages hourly, daily, monthly goals, drives efficiencies, and overall performance levels.
January 23, 2020