Customer Retention Supervisor jobs in Waco, TX

Overall Job Summary

This position is responsible for leading and developing a team of hourly team members.  This position is also responsible for establishing daily production goals and will monitor stands to improve performance within their assigned department.

Essential Duties and Responsibilities (Min 5%)

• Provide visible leadership and drive a motivated, positive, productive workforce to ensure safety and quality standards are met.
• Establish daily production goals and monitor intraday performance to achieve these goals.
• Participate in root cause analysis to identify problems and seeking out opportunities for continuous improvement.
• Identify, coach and develop team members through training, performance reviews, coaching, support and delegation as appropriate for their development level.
• Observe Team Member activities and work methods, to recommend areas of opportunity.
• Daily, weekly, and monthly preparation and planning to identify and prioritize action steps, set timelines, identify and allocate resources necessary to accomplish departmental objectives.
• Communicate policies to team members and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Coordinate and monitor production standards, and develop programs to improve operational throughout.
• Assist in training team members on distribution processes and equipment.
• May lead or serve on cross-functional teams to develop network best practices focused on process improvement and leadership development

Required Qualifications

Experience: Minimum of three (3) years in a multi-shift distribution center experience

Education: Some college is preferred.  Combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Lead, manage, and develop a team of 15 to 60 TSC team members.
• Ability to lead and develop people utilizing excellent communication skills
• Ability to build relationships at various levels and influence decisions.
• Working knowledge of logistics processes and methods to include flow, cost efficiencies, MHE equipment, safety and quality.
• Analytical skills to include problem identification and resolution.
• Working knowledge of a Windows based computer environment with the ability to develop and communicate reporting.
• Working knowledge of warehouse management systems (WMS) and labor management systems.
• Flexibility and willingness to change direction and focus as business needs dictate
• Ability to work any shift and or department as required.
• Work additional hours and or days as needed, particularly during high volume periods, to ensure that departmental objectives are accomplished. 

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.