Customer Segment Manager jobs in Ann Arbor, MI

Description

The Strategic Market Segment Manager identifies and leads transformational programs based on deep knowledge of customer needs to drive growth in existing markets, and/ or pave the way for entry into new industries, channels, or geographies within the Americas.

Responsibilities

• Develop and generate deep customer and market knowledge through market, competitor, and voice of the customer (VOC) research to inform and enhance the segment’s commercial strategy
• Increase lead generation, customer acquisition and customer loyalty by implementing go-to-market activities that drive lead and sales conversion: product, price, promotion, and channel development, with emphasis on digitalization
• Identify and implement programs to increase NSK’s market share and segment leadership, including new product development and launches
• Work closely with Sales, BU Marketing Specialists and BU Leaders to create and execute segment playbook to identify key accounts, accelerate wins, and maximize NSK sales and profitability
• Develop proposals to drive organic and inorganic growth to strengthen segment strategy, including product localization, new channels, digital transformation, and M&A
• Ensure viability and execute the business plan for the segment across the Americas
• Communicate & coordinate strategy, industry trends, wins/ best practices, and countermeasures across commercial, technical and manufacturing teams within the Americas, and Japan HQ

Qualifications

Qualifications and Skills

• Customer-centric
• Ability to work in ambiguous environments and pivot as needed
• Strategic thinker, with data-driven decision-making process
• Delivers results
• Analytical – ability to extract insights/ trends from metrics and recommend action
• Continuous learner – open to feedback and growth, trains others for success
• Excellent communication and interpersonal skills

Industry expertise is expected in at least 2 segments in any of the areas below:

• Agriculture, Food & Beverage, Oil & Gas, or Pumps & Compressors

Education, Experience

• Bachelor’s degree in a related field, and 6-10 years of position-related experience
• Proven success in leading programs with a cross-functional team to win new accounts, increase sales and profitability

Location

• Hybrid preferably in Ann Arbor, MI; remote possible

Benefits Offered

Benefits Offered:

• Generous vacation and holidays
• Medical, dental, vision insurance
• Life insurance
• Short-term and long-term disability
• Flexible Spending Account
• Matching 401(k)
• Bonus Plan
• Competitive Salary with Benefits

NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

VEVRAA Federal Contractor