Customer Segment Manager jobs in Buffalo, NY

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Manager
  • Zenner & Ritter Inc
  • Buffalo, NY FULL_TIME
  • Customer Service Manager

    LANCASTER, NY OFFICE POSITIONS
    Be the Best at what you do and Save the Day!

    With over 90 years of continuously servicing the Western New York/ Buffalo region we’ve grown a strong base of loyal clients through delivery of market leading services at the best possible value. This approach allows Zenner & Ritter, Inc. to maintain healthy operations even the leanest times. Our goal is to offer careers, not just “jobs”.

    Let’s Get Right to the Good Part: What We Offer

    • Competitive Pay ($50k-55k/year) and an enjoyable team to work with!
    • Access to Health, Vision, & Dental, Employee Assistance Program, and “Work Perks” Discounts and Health & Wellness within 1 month of starting.
    • New technology & phones integrated with our best-in-class software
    • PTO, (upon eligibility), 6 paid holidays, Aflac, (60 days), 401k with company match, (1 year)
    • Best-in-Industry training, as well as opportunities for advancement.

    Come join our team and help us win the day!

    The Big Task

    You will lead a staff of Customer Services Reps, Dispatchers, and Inside Sales Reps who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.



    Key Sub Tasks



    • Lead and train staff on the best ways to convert calls into booked service appointments.
    • Manage dispatch to ensure the right technicians are matched to every job.
    • Author and refine call scripts so they’re clear, compelling and result in more appointments.
    • Become an expert of our market, know the customer needs and how best to engage them.
    • Monitor performance of staff, review recorded calls, advise them on how to promote our services, and prepare actionable data for management meetings and coaching.
    • Formalize a coaching and training platform that’s cost effective and measurable.
    • Show employees how their individual contributions matter to the company’s success.
    • Ensure sufficient staffing to match the business demand and seasonal spikes.

    Desired Skills and Experience
    • Possess the ability to inspire both personal and professional growth in our team members.
    • Ability to provide unparalleled customer satisfaction.
    • Ability to drive team performance to achieve all business goals and objectives.
    • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
    • Be proficient using a Windows computer, CRM, and Microsoft Office applications (Excel, Word & Outlook).



    Zenner & Ritter is one of Western New York's largest residential home services providers with locations in Lancaster and Buffalo.




    Ready to apply?

    Please use the link / app on this page to apply.


    Equal Opportunity Employer
  • 8 Days Ago

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Customer Service Manager
  • Alvearium Marketing
  • Arcade, NY FULL_TIME
  • Here at Alvearium Marketing, we specialize in Customer Service, Sales, and Marketing. We are fortunate enough to be partnered with some of the nation’s most well-known telecommunications companies. Ou...
  • 8 Days Ago

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REMOTE Customer Care Manager
  • Magical Destinations Travel
  • Buffalo, NY FULL_TIME
  • Growing your career as a Full or Part- Time Remote Customer Care Manager is an incredible opportunity to develop valuable skills.If you are strong in leadership, and persuasion and have the right dete...
  • 9 Days Ago

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Customer Retention Manager
  • First Student
  • Buffalo, NY FULL_TIME
  • CUSTOMER RETENTION MANAGER (REMOTE) Base Salary: $90,000 - $110,000 Coverage Area: Mid-Atlantic & New York 50% travel is required. First things First: Who are we? Twice the size of our next largest co...
  • 1 Month Ago

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Customer Experience Manager
  • Tesla
  • Buffalo, NY FULL_TIME
  • Tesla participates in the E-Verify Program What to Expect Our Customer Experience Managers are seasoned retail leaders with natural charisma. In this role, you will collaborate with the Store Leader t...
  • 25 Days Ago

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Customer Success Manager - Buffalo, NY
  • odoo
  • Buffalo, NY FULL_TIME
  • 1 W Seneca St., Floor 25, Buffalo, NY 14203, United States Sales / Direct Customer Success Odoo ERP system is enterprise resource planning software used company-wide for the management of business pro...
  • 1 Month Ago

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0 Customer Segment Manager jobs found in Buffalo, NY area

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Food Regulatory Specialist
  • Rich Products Corporation
  • Buffalo, NY
  • Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. Fr...
  • 4/19/2024 12:00:00 AM

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Strategic Category Manager
  • Rich Products Corporation
  • Buffalo, NY
  • STRATEGIC CATEGORY MANAGER - CONTRACT MANUFACTURING Location: Remote (Buffalo, NY area residents must work a hybrid sche...
  • 4/19/2024 12:00:00 AM

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Territory Sales Manager
  • Cornerstone Building Brands
  • Buffalo, NY
  • The role of the Territory Sales Manager is to effectively manage designated territory and support a designated sales tea...
  • 4/19/2024 12:00:00 AM

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Financial Planning and Analysis Specialist
  • Robert Half
  • Buffalo, NY
  • Overview: In this role, you will provide support to the FP&A team and advise senior management in an expert capacity. Pr...
  • 4/19/2024 12:00:00 AM

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Senior Director of Sales, Parks and Resorts
  • Delaware North
  • Buffalo, NY
  • The Opportunity Delaware North is seeking a Senior Director of Sales to join our Parks and Resorts team located in Buffa...
  • 4/17/2024 12:00:00 AM

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Strategic Category Manager
  • Rich Products Corporation
  • Buffalo, NY
  • STRATEGIC CATEGORY MANAGER - CONTRACT MANUFACTURING Location: Remote (Buffalo, NY area residents must work a hybrid sche...
  • 4/16/2024 12:00:00 AM

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Account Executive
  • Tegna
  • Buffalo, NY
  • Company Name WGRZ-TV Buffalo Job Description and Responsibilities WGRZ TV, The Buffalo, NY TEGNA Media Inc Company and N...
  • 4/16/2024 12:00:00 AM

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Product Development Scientist I - Desserts
  • Rich Products Corporation
  • Buffalo, NY
  • Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. Fr...
  • 4/15/2024 12:00:00 AM

Buffalo is the second largest city in the U.S. state of New York and the largest city in Western New York. As of July 2016[update], the population was 256,902. The city is the county seat of Erie County and a major gateway for commerce and travel across the Canada–United States border, forming part of the bi-national Buffalo Niagara Region. The Buffalo area was inhabited before the 17th century by the Native American Iroquois tribe and later by French settlers. The city grew significantly in the 19th and 20th centuries as a result of immigration, the construction of the Erie Canal and rail tra...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$103,335 to $163,061
Buffalo, New York area prices
were up 1.5% from a year ago

Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
January 18, 2020
Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020