Customer Segment Manager jobs in Canton, OH

Your Opportunity as the Manager, Customer Commercialization - Coffee

The Customer Commercialization (CC) Team serves as a critical conduit between our internal teams and the Field Sales Team. As the Manager/Lead, you'll support some of our largest strategic accounts driving alignment between our Go-to-Market Strategies (GTMS) and retailer category goals. As an influential leader & advocate for our business, you'll coordinate the Joint Business Planning process while developing customer level quotas and budgets to ensure profitable share growth. Foreseeing trends & challenges, you'll partner cross-functionally to ensure we consistently deliver & show up best-in-class with our retail partners. You're bold & ambitious who can see the bigger picture while ensure we're executing on the fundamentals in a fast-paced and evolving marketplace.

Location: Orrville Corporate Offices in Orrville, Ohio

Work Arrangements: Hybrid (Onsite Expectations of minimum 30% = 6 days a month)

In this role you will:

Identify demand-creating solutions for customer-specific execution to achieve SBA plans

• Validate assumptions against key metrics (ROI, on strategy, etc)
• Coordinate with necessary internal functions (RGM, Customer Finance, Brand)

Run Customer & JMS Business planning (JBP)

• Develop and communicate customer roles and strategies within the SBA
• Coordinate with internal functions to drive the customer planning process
• Lead key customer planning activities internally & assist at the account - line reviews, innovation meetings, JBP and Top-to-Top meetings
• Assist customer teams with Customer Strategic Plan build, roll-up and review
• Execute against plan and monitor results against objectives (volume, spending, profit)
• Tailor business drivers to meet customer key initiatives and growth drivers

Develop customer plans, budgets, and profit goals tied to JBP objectives

• Own final approval of customer specific plan
• Work with RGM/Sales Analyst to validate inputs and assumptions
• Track progress against customer plan
• Hold teams accountable to execution of plan

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• Minimum least 5 years of experience in Consumer-Packaged Goods industry

• Understanding of customer strategies & retail environment

• Strong financial acumen - understanding of profit and revenue drivers and analysis

• Demonstrated ability to think creatively & anticipate needs

• Superior interpersonal skills - ability to work effectively & influence cross-functionally

• Results oriented with proven ability to thrive in a fast paced & dynamic environment

• Experience translating data into strategy and clear actions

• Proficient knowledge and use of MS Office (Excel, Powerpoint), IRI and/or Nielsen

• Ability to travel up to 20%

Additional skills and experience that we think would make someone successful in this role (not required):

• Experience with Target and/or Amazon

• Experience working in Coffee/Beverage categories

• Negotiation training

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