Customer Segment Manager jobs in Champaign, IL

About us

The Liquid Edge is a nationally recognized Mastercraft and Nautique boat dealer, ski school, and proshop in Farmer City, IL. We specialize in customer-centric goals providing exceptional experiences on and off the water.

Our work environment includes:

• Unique Products
• Relaxed atmosphere
• Flexible working hours
• Casual work attire
• Ability to know that you make a difference.

Overview:

We are seeking a part or full time associate that is a highly motivated and customer-oriented individual to join our team as a Customer Specialist. As a Customer Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work in a fast-paced environment and make a positive impact on our customers' experience.

Duties:

- Conduct outbound calls to customers to provide product information, answer inquiries, and resolve issues

- Assist customers with placing orders, tracking shipments, and processing returns

- Perform data entry tasks accurately and efficiently

- Maintain customer records and update information as needed

- Collaborate with internal teams to address customer concerns and ensure timely resolution

- Utilize phone etiquette and effective communication skills to provide excellent service

- Identify sales opportunities and promote additional products or services to customers

Experience:

- Previous experience in customer service or a related field is preferred

- Strong verbal and written communication skills in English; fluency in additional languages is a plus

- Ability to analyze customer needs and provide appropriate solutions

- Proficient in data entry and navigating computer systems

- Excellent phone etiquette and interpersonal skills

- Demonstrated ability to work well in a team environment

- Sales experience or knowledge is an asset

We offer competitive compensation and benefits packages, including opportunities for career growth and development. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic environment, we encourage you to apply for the position of Customer Specialist.

Job Types: Full-time, Part-time

Pay: $15.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Ability to Relocate:

• Farmer City, IL 61842: Relocate before starting work (Required)

Work Location: In person