Customer Segment Manager jobs in Cleveland, OH

• Be the voice of the Single Family New Construction (SFNC) segment strategy across all channels and drive execution with cross functional teams.
• Co-lead the development of strategy on areas of growth within the SFNC segment in partnership with Sales
• Manage the SFNC budget
• Understand SBU P&L objectives to make sound go-to-market recommendations to drive top and bottom lines.
• Collaborate with SBU Category Management teams to identify and implement growth initiatives within our current product portfolio as well as expansion areas.
• Operate as the Segment Lead across all channels and collaborate with Channel Sales, Category Management, RGM, CMI, Marketing Communication and GBD in the areas of:
  • Growth initiatives
  • Program development and implementation
  • Research including competitive insights and recommendations.
• Build and maintain segment expertise through field travel, attendance at industry events, competitive analysis, and close collaboration with channel, sales and category management partners.
• Provide input to brand and merchandising messaging and ensure they align with the overall segment strategy by channel and drive the best possible customer experience within specific accounts.
• Lead the creation of a comprehensive ongoing segment situation analysis that monitors sales, margin, and volume across channels. Develop and improve Segment annual plans to address unexpected challenges.

• Bachelor s degree in marketing, Business or a related field is required; MBA is preferred.
• Minimum of 8 years of sales and/or marketing experience is required. SFNC experience is preferred. Experience within the Consumer/Durable Goods industry is preferred.
• Demonstrated ability to lead through influence, collaboration, engagement and building trust.
• Demonstrated solid analytical skills and problem-solving ability with basic financial acumen.
• Demonstrated ability to communicate effectively with all levels of the business.
• Proficiency with Microsoft Office Suite.
• Ability to travel approximately 25-35% of the time.

About the Company:
Moen

Driven by perfection, our company philosophy embraces innovation, reliability and exceptional service for all our customers and consumers.

The trusted global leader in water delivery solutions for better living.

Delight all of our consumers and decision makers with the highest value innovative products and services.

Water performance for life.

• Invest in our brand to drive consumer and customer demand.
• Develop a steady stream of new, innovative and differentiated products.
• Deliver a superior combination of products and services to each market segment.
• Develop new geographic and adjacent business opportunities.

• Improve customer responsiveness through speed, greater flexibility and higher predictability.
• Continuously improve product quality.
• Create value through the delivery of effective and innovative business processes and systems.
• Achieve competitive advantage in total delivered cost.
• Create world-class supply chain capability and capacity.
• Maximize return on each dollar invested.

• Build the best organization and leadership by developing, recruiting and retaining great people.
• Develop a bias for innovation in a global environment of continuous change.
• Leverage cross-functional teams to achieve superior business results.

Reflects our core beliefs and values for creating a challenging and rewarding environment in which our Associates are expected to:

• Value diversity and treat all individuals with dignity and respect.
• Demonstrate leadership, act with integrity and accept accountability.
• Commit to lifelong learning.
• Recognize and reward results.
• Maintain a safe, healthy and environmentally-sound workplace.

• Actively participate in work teams.
• Engage in open and honest communications.
• Be empowered and empower others.
• Actively include, learn from and support our global community.

• Be innovative and receptive to new ideas.
• Act decisively with clear purpose and a sense of urgency.
• Adopt a pro-active attitude for continual improvement.
• Embrace and promote change.

Nothing defines "achieving success" more than giving to people in need, and seeing the appreciation and hope that assistance provides. Moen has developed a global community investment strategy that links us to social causes and non-profit organizations which are aligned with our corporate philosophy.

Specific areas of focus include contributions to following organizations:

• World Vision: The Storehouse
• Habitat for Humanity
• Alcanzando Sueños con Moen (Achieving Dreams with Moen)
• Ronald McDonald House®

• William O'Neill Scholarship Program
• North Olmsted School