Customer Segment Manager jobs in Lexington, KY
Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Segment Manager jobs
Customer Success Manager
- NetGain Technologies, LLC
-
Lexington, KY
FULL_TIME
-
About Us:NetGain Technologies has been a trailblazer in IT services and solutions since 1984. Our commitment is simple – we provide end-to-end technology services to ensure our local business communities thrive. We are known for our people-centric approach and are focused on technology-driven growth. We set ourselves apart from the competition by employing great people whose focus is on our client’s success in a 24x7x365 operation. As one of the largest MSPs in the region, we offer end-to-end technology solutions for SMBs with one of the deepest benches of engineering talent in the industry. We are strategically positioned across six regions in five states and are consistently ranked as a top managed services provider by Channel Futures since 2008 and have been recognized as the best place to work in Kentucky for eight consecutive years.Position Summary:As a Client Success Manager, you play a pivotal role in our clients' success. You will be charged with ensuring client retention while also uncovering areas of growth that are mutually beneficial for our clients and NetGain. This role is about forging strong relationships, understanding the unique IT environments of each assigned client, and being the bridge between our clients’ needs and our company’s goals. At NetGain, we only win as a team, and this position is a key linchpin. This position will report to the Director of Client Success.Key Responsibilities:
- Onboarding: Manage the client onboarding process from contract endorsement to the first executive business review and beyond.
- Contract Management: Seamlessly manage the client journey with responsibility for the full client lifecycle, including renewals and price increases. Must be able to utilize internal CRM and other relevant software to document and facilitate this process. A successful candidate will possess a keen attention to detail and a sense of urgency to facilitate timely and accurate client tracking, reporting, and documentation management for all clients.
- IT Consultation: Engage with clients to understand their business objectives and how IT can support those goals, guiding them in drafting a long-term IT roadmap and budget. Create and oversee strategic plans, presenting transformative IT solutions that elevate how clients conduct their business.
- Client Reviews: Conduct executive business reviews (EBRs), and constantly have a pulse on the client relationship.
- Communication: Engage proactively with key client decision-makers, ensuring their needs are addressed and expectations are met.
- Cross-departmental Champion: Work with Marketing, Sales, Finance, and Operations to ensure our clients are not only happy with our services and support but serve as promoters of the business. Will work closely with Operations team to help facilitate client escalations and trouble tickets. Will work closely with Sales team as growth opportunities arise that are mutually beneficial. Help drive attendance to client appreciation events, encourage participation on online review forums, etc.
Skills & Qualifications:- Interpersonal Skills: Must possess exceptional interpersonal abilities, including self-motivation and a passion for leading and delivering top-notch IT solutions.
- Communication: Must have excellent oral and written communication skills, with an established history of executive-level/C-suite engagement and relationship-building.
- Conflict Resolution: Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward.
- Adaptability: In a rapidly evolving, and high-pressure environment, the ability to adjust to shifting priorities and client needs is a must.
Experience:- Proven background working with SMB market clients, especially those in executive roles.
- Sound knowledge of IT essentials. We don’t expect you to be the engineer with all the answers for all client issues – we have those. We do expect you to ensure that your clients’ needs are taken care of and that you help facilitate the right company resources to do so.
- Previous experience in client success, account management or consultative selling role is beneficial.
Core Values:These are table stakes for us at NetGain. Our Core Values guide every decision we make. This role is meant to create an experience that supports the values and goals of NetGain and fosters a one-of-a-kind service experience for our clients.- People First
- Above and Beyond
- Continuous Improvement
- Extreme Ownership
Come Grow With Us!Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities.We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!NetGain Technologies is an equal opportunity employer. - 8 Days Ago
Quality Manager - Office of the Customer
- Galls
-
Lexington, KY
FULL_TIME
- Summary Manage the day-to-day operations of the Quality team and Office of the Customer. Works with Director of Customer Excellence to ensure achievement of all OOC goals. Ensures organizational excel...
- 22 Days Ago
Customer Analytics Manager
- Valvoline Inc.
-
Lexington, KY
FULL_TIME
- It All Starts with Our PeopleAs the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to streng...
- 1 Month Ago
Assistant Regional Customer Service Manager
- Brenntag
-
Georgetown, KY
FULL_TIME
- ASSISTANT REGIONAL CUSTOMER SERVICE MANAGER Our team in Indianapolis currently has an opening for a Assistant Regional Customer Service Manager YOUR ROLE & RESPONSIBILITIES Job Summary: The Customer S...
- 1 Month Ago
Global Customer Service/Tech Support Manager
- Sargent & Greenleaf Inc
-
Nicholasville, KY
FULL_TIME
- DescriptionSargent and Greenleaf delivers proven security solutions that protect people and assets at home, at work, and in communities around the world. For the past 160 years, their high-security lo...
- 21 Days Ago
Customer Service Manager - State Farm Agent Team Member
- Sophia Kenealy - State Farm Agent
-
Georgetown, KY
FULL_TIME
- Position Overview State Farm Insurance Agent located in Georgetown, KY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Sophia Kenealy - State F...
- 10 Days Ago
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0 Customer Segment Manager jobs found in Lexington, KY area
Sales Associate Oakley
- Oakley, Inc.
-
Lexington, KY
- ** Sales Associate Oakley** Date: Feb 28, 2022 Brand: Oakley Location: Lexington, KY, US, 40503 **Requisition ID:** 5958...
- 4/19/2024 12:00:00 AM
Director of Sales & Marketing
- HVMG - Hospitality Ventures Management Group
-
Lexington, KY
- Join Our Team and Experience the Best of Lexington! Be a part of HVMG, an innovative and rapidly growing company that va...
- 4/19/2024 12:00:00 AM
Customer Analytics Manager
- Valvoline Inc.
-
Lexington, KY
- It All Starts with Our People As the leader in automotive preventive maintenance, Valvoline has a proven track record of...
- 4/19/2024 12:00:00 AM
Territory Sales Manager
- Willscot
-
Lexington, KY
- At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing in...
- 4/18/2024 12:00:00 AM
Sales Manager
- Xometry Inc.
-
Lexington, KY
- **Sales Manager** Lexington, KY / Marketplace Operations Marketplace Operations Sales / Full-Time is the source for on-d...
- 4/17/2024 12:00:00 AM
Sales Associate (Part-Time), J.Crew Retail, Fayette Mall
- J.Crew Group
-
Lexington, KY
- Location: Lexington, KY, US, 40503 Company: JCrew Date: Mar 1, 2022 ** Sales Associate (Part-Time), J.Crew Retail, Fayet...
- 4/16/2024 12:00:00 AM
Visual Associate (Part-Time), J.Crew Retail, Fayette Mall
- J.Crew Group
-
Lexington, KY
- Location: Lexington, KY, US, 40503 Company: JCrew Date: Mar 1, 2022 ** Visual Associate (Part-Time), J.Crew Retail, Faye...
- 4/15/2024 12:00:00 AM
Regional Sales Representative
- Lexmark International
-
Lexington, KY
- ****Job Title:**** Regional Sales Representative ****Business Area:**** Sales & Account Management ****Location:**** Lex...
- 4/15/2024 12:00:00 AM
About Lexington, Kentucky
Lexington, consolidated with Fayette County and often denoted as Lexington-Fayette, is the second-largest city in Kentucky and the 60th-largest city in the United States. By land area, Lexington is the 28th largest city in the United States. Known as the "Horse Capital of the World," it is the heart of the state's Bluegrass region. It has a nonpartisan mayor-council form of government, with 12 council districts and three members elected at large, with the highest vote-getter designated vice mayor. In the 2017 U.S. Census Estimate, the city's population was 321,959, anchoring a metropolitan are...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$98,870 to $156,015
Lexington, Kentucky area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Segment Manager do?
Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
January 18, 2020
Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020