Customer Segment Manager jobs in Mcallen, TX

Overview

Benefits:

• Professional and personal growth opportunity
• Competitive Salary with Performance Bonus
• Free Services
• Anniversary Bonus
• PTO
• Medical Insurance

Position Qualifications:

• Role Model to the front desk team. (Able to demonstrate with performance and numbers on any front desk related tasks)
• Cheerful and bring positivity even when hard times or when going through personal issues
• Minimum 2 years of previous management experience leading an influencing a team
• Able to support and coach the front desk team to improve their individual performance opportunities
• Minimum 2 years of previous customer experience managing conflicts and being able to solve the issues, not just handle the customer but finding the best solution for the customer and the studio.
• Previous experience setting team expectations and addressing if any issues that needs attention
• Organization and Time management skills
• Good communication skills to address work related issues from top to bottom or bottom to top. (LCs, manager, Owner)
• Experience training and developing teams
• Detailed oriented
• Strong ethics and integrity
• Strong mindset approach towards following standards and processes
• Professional image to set the standard to the staff
• Willing to take coaching and feedback to improve opportunities
• Demonstrate consistency on the daily tasks
• Reliable with schedule and be able to cover shifts when needed
• Strong responsibility and leadership skills
• Strong Problem-solving mindset
• Computer and technology savvy
• Fast Learner
• Mindbody and Microsoft office a plus (excel, power point).

Position Responsibilities:

• Support Studio Manager to drive the day to day Operations at the highest Performance level
• Lead the studio critical processes audits
• Drive front desk team performance indicators to meet goals (KPI)
• Responsible to update front desk KPI reports to share and evaluate team performance
• Reinforce front desk processes and Duties to follow standards
• Identify strengths and opportunities for the front desk team to participate on training plans for development
• Collaborate with Studio Managers and Owner to develop Growth and development plans to support the Operations team.
• Prepare LC Schedules
• Train and develop front desk team
• Performance Quality Audits
• Set up Customer Experience level standard.

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