Customer Segment Manager jobs in Richmond, VA

The Market Segment Manager will deliver budgeted sales and profit objectives by leading Liquibox' s growth-centric relationship with a portfolio of existing and targeted customers. This role is the owner and "quarterback/captain" for the Liquibox cross-functional and value-based relationship and partnership with every customer in the assigned area. The Market Segment Manager will have responsibility for customers/prospects that cross multiple segments

Role:

Drive mutual growth within each customer to enable the attainment of sustainable Liquiboxsales and margin-to-budget
Build professional relationships at all levels of customer procurement product package development marketing management manufacturing facilities etc to understand the customer's needs priorities and drivers that the Liquiboxproduct portfolio can address
Develop and deliver customer-specific value proposition that enables growth within existing accounts and captures new opportunities within target accounts
Owns the customer relationship and the overall DSS relationship with the customer
Utilizes cross-functional Liquiboxresources customer solutions RD marketingetc to enhance overall value proposition for any given opportunity sales presentation innovation summit plant tours etc
Understand the customer's business growth agenda key areas of focus etc
Accountabilities:

Deliver top-line revenue and overall gross margin by growing within existing accounts along with attaining new business through leads prospects qualifying to close
Management of ongoing contract adherence
Proactively sells product innovation
Deliver accurate sales forecasts by customer
CRM Salesforcecom excellence call planning post call reporting crisp opportunity management
Customer plant site visits to drive awareness of potential plant-level opportunities
Measurements:

Sales reporting on territory account portfolio to budget revenue
Number of new opportunities opened within existing and target customers
N2 customer wiring penetration 2 levels above procurement and out to other functions and deeper
Inventory aged by customer by plant
TE Budget to Actuals
Forecast accuracy reports
CRM Adoption metrics of opportunities lead generation and conversion to opportunities call reporting etc

Education: Bachelor's degree in business or applicable technical field.

Experience: Required 5-7 years of sales experience in flexible or packaging or consumer products industry.

Specific skills: Customer Focus, Drive for Results, Negotiating Skills, Dealing with Ambiguity, Interpersonal Savvy, Business Acumen. Full grasp of virtual selling tools (Teams, Zoom, etc,) and ability to present in these tools.

Computer Experience & Software: CRM Excellence (Sales Force preferred) and Microsoft Suite.

Position is remote, with travel up to 50%.