Customer Segment Manager jobs in Rochester, MN

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Success Manager
  • Unbxd Inc
  • Bengaluru, MN FULL_TIME
  • Position – Customer Success Manager

    Who we are? At Unbxd, we're building the world's largest search intelligence products. We are a bunch of close-knit, highly driven, and highly skilled engineers & Support Function teams who think big and execute beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.

     Working with us? An opportunity for innovators, problem solvers & learners.  Working with is Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.

    What do you contribute? UNBXD Customer Success Managers are client-facing members of a cross-functional team. You will manage relationships with new and ongoing clients and serve as their primary point of contact within UNBXD. You will be responsible for welcoming new merchants to UNBXD, setting expectations for their experience with UNBXD Enterprise, handling ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio.

    The clients you will interface with our sophisticated, brands and retailers with complex requirements. The primary measure of success for Customer Success Managers is the success of portfolio accounts and the satisfaction level of merchants within their assigned portfolio.Over time it is expected that you will become the trusted advisor and UNBXD expert to your clients.

    A great Customer Success Manager could be described as having superb communication skills, excited about selling new UNBXD products that can help their customer grow, always looking to solve problems for their clients, able to handle stressful situations like a seasoned pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with UNBXD. UNBXD is seeking highly-motivated Customer Success Managers who love driving revenue growth and successful outcomes for customers. You are passionate about growing your book of business with successful customer renewals, up-sells and cross-sells. You are a resource quarterback, partnering with your customer to realize meaningful results while working directly with Engineering, Product, Quality and Marketing teams. This position can be located anywhere in the United States for the right candidate, but preferred locations include Bay Area, CA, Chicago, IL, or New York, NY.

    KEY RESPONSIBILITIES

    • Develop a trusted advisor relationship with key stakeholders and executive sponsors
      Own a customer’s book of business, be responsible for driving UNBXD revenue growth
      with successful renewals, up-sells and services growth
    • Operate as the lead point of contact for any and all matters specific to your customers
    • Understand and discuss complex products and identify ways to optimize product
      performance
    • Achieve customer satisfaction through successful delivery of defined project scope and
      expanded partnership / ongoing engagements
    • Exemplify an outcome/results-oriented approach
    • Work with merchants and partners to ensure that customers are leveraging UNBXD
      effectively and achieving success
    • Onboard merchants and highlight UNBXD resources available to a new customer
    • Identify and grow opportunities for upsell and cross-sell
    • Identify and assess renewal risks for customers
    • Assist with issue and support escalations as needed
    • Maintain a high level of customer satisfaction
    • Maintain high levels of customer retention
    • Prepare, Lead and manage MBRs and QBRs (Monthly and Quarterly Business Reviews)
      with clients
    • Provide analytics into the likely hoodhood of our customers to be UNBXD advocates
    • Partner with Technical Support, Professional Services, and Sales to drive product
      implementations, Pilots/POCs and contract renewals
    • Present Unbxd product performance data along with ROI, etc., share Product roadmap
      and plan the next set of steps for customer engagement.
    • Conduct regular trainings with the customer on leveraging Unbxd merchandising and
      reporting console and solving for business use cases
    • Track account health and product usage details
    • Regularly analyze key account metrics and identify new growth areas
    • Evangelizing new products and features to the customer teams
    • Collaborate with cross-functional business and technical teams to scope out business
      opportunities and to deliver results (e.g. product enhancements, marketing needs)
    • Limited travel to customers in the US, EMEA & APAC (depending on their region)

    PROFESSIONAL EXPERIENCE/QUALIFICATIONS

    • Bachelor Degree or equivalent work experience
    • Decent level of eCommerce knowledge
    • Enterprise level B2B Account Management experience
    • Experience with Client Relationship Management
    • Proven Leadership
    • Effective Written and Verbal Communication Skills
    • Cross-sell / Up-sell experience
    • Experience in negotiating (opportunities, timelines, solutions,...etc)
    • Presentation skills
    • Goal Oriented
    • Experience with CRM (ideally Salesforce) and any Customer Success platform is a plus
    • Hunger for continued learning

    THINGS THAT WILL IMPRESS US

    • Enterprise Software Customer Success Management Experience
    • eCommerce Conversion Optimization
    • Expertise in search relevancy and merchandising
    • eCommerce QA Testing
    • Google Analytics
    • Experience with Renewals and Churn Management

    Want to Join us? Please share your resume/cv to help us understand more on the hardest challenges/ problems you've ever diagnosed and solved? Explain it in your cover letter in as much detail as you would like.




  • 9 Days Ago

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Senior Customer Success Manager
  • Unbxd Inc
  • Bengaluru, MN FULL_TIME
  • Senior Customer Success Manager UNBXD is on a mission to build the world's largest and smartest search intelligence product. We are an organization comprised of highly driven team members and skilled ...
  • 9 Days Ago

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Customer Service Manager
  • Faribault Foods, Inc.
  • Faribault, MN FULL_TIME
  • SUMMARY: The Customer Service Manager will lead our Customer Service Team. This role contributes to the Company’s success by ensuring the overall goals are supported and achieved by applying judgment ...
  • 15 Days Ago

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Customer Service Manager (Malaysia)
  • Access Corporate Group
  • Kuala Lumpur, IA FULL_TIME
  • About UsAt Access Corporate Group, we're equipped with a holistic approach to brand development, marketing, and distribution. We connect ten million consumers around the globe to a carefully curated s...
  • 3 Days Ago

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Customer Experience Manager
  • Five Below Inc
  • Austin, MN FULL_TIME
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilit...
  • 4 Days Ago

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Service Customer Care Manager
  • Tom Kadlec Honda
  • Rochester, MN FULL_TIME
  • Tom Kadlec Honda has had the privilege of serving the Rochester community since 1979. We exist to help our family, friends and community enjoy life at every stage! So, if you are looking for an opport...
  • 5 Days Ago

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0 Customer Segment Manager jobs found in Rochester, MN area

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Part-Time Server
  • Cura
  • Rochester, MN
  • Job Title: Part-Time Server Requisition ID: 12215 Segment: Healthcare Brand: Cura-Hospitality Work Arrangement: Onsite S...
  • 3/19/2024 12:00:00 AM

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CNC Programmer
  • BuildSubmarines.com
  • Red Wing, MN
  • Position Description CNC Programmer Company Overview: DESTACO, a Dover Company, is a global leader in the design and man...
  • 3/19/2024 12:00:00 AM

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Vice President of Sales
  • GEOTEK LLC
  • Rochester, MN
  • Overview The Vice President (VP) of Utility Sales is a key leadership position at GEOTEK, developing and executing the u...
  • 3/17/2024 12:00:00 AM

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Assistant Real Estate Manager
  • CBRE
  • Rochester, MN
  • Assistant Real Estate Manager Job ID 153211 Posted 02-Feb-2024 Service line Advisory Segment Role type Full-time Areas o...
  • 3/17/2024 12:00:00 AM

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Product Manager - Refuse Vehicles
  • Oshkosh Corp.
  • Dodge Center, MN
  • About McNeilus, an Oshkosh Company McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is ...
  • 3/17/2024 12:00:00 AM

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Technician - CCE and Rental (2nd Shift)
  • Ziegler CAT
  • Rochester, MN
  • Ziegler CAT has an opening for a full-time, experienced Technician to work on compact construction equipment and a varie...
  • 3/16/2024 12:00:00 AM

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County Agency Social Worker - Child Protection
  • Goodhue County Human Resources
  • Red Wing, MN
  • Come join the public service team at Goodhue County Health & Human Services! You will be a part of skilled, caring and k...
  • 3/16/2024 12:00:00 AM

Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork in Southeast Minnesota. It is Minnesota's third-largest city and the largest city located outside the Minneapolis-St. Paul Metropolitan Statistical Area. As of 2015, the Rochester metropolitan area has a population of 215,884. According to the 2010 United States Census the city has a population of 106,769. The U.S. Census Bureau estimated that the 2017 population was 115,733. It is the home of the Mayo Clinic and an IBM facility, formerly one of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$106,277 to $167,716
Rochester, Minnesota area prices
were up 1.3% from a year ago

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