Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About SpotDraft:
SpotDraft is an AI-driven, end-to-end contract automation platform that helps organizations create, manage & analyze contracts seamlessly. We are currently laser-focused on automating the entire contract lifecycle within organizations, thereby allowing them to focus on what matters most - growing their business. We’re currently actively expanding our footprint in India, US, UK & Singapore. SpotDraft is backed by a marquee set of investors such as Premji Invest, Prosus Ventures and Arkam Ventures.
Contracts are the most important unsolved problem in modern business. 100% of all money that enters a business or leaves a business is because someone signed a contract. However, the contracting process at most companies is slow, opaque, and riddled with inefficiencies. Legal Teams at most of these companies are often buried with mountains of mundane work and their business counterparts are often frustrated with slow turnaround times and lack of visibility. SpotDraft aims to solve this massive globally applicable problem.
Join our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity. Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers. As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers. You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions.
Role & Responsibilities
Qualifications & Skills:
Why SpotDraft?
Perks:
Medical Accident insurance for employees & their families
Professional development allowance (to get certified, do online courses related to your domain, publish articles in international journals, represent us in conferences, etc)
Flexible work hours and leave policy
*SpotDraft is an equal opportunity employer. Candidates will not be discriminated against based on race, ethnicity, colour, religion, caste, sex, gender identity, sexual orientation, national origin, veteran or disability status.
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