Customer Segment Manager jobs in Santa Fe, NM

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Experience Manager
  • The Home Depot
  • Santa Fe, NM FULL_TIME
  • Position Purpose:

    Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities.  This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed.  Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers. 

    Key Responsibilities:

    • 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.   Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
    • 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
    • 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
    • 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
       

    Direct Manager/Direct Reports:

    • This Position typically reports to Store Manager
    • This Position has 0 Direct Reports

    Travel Requirements:

    • No travel required.
       

    Physical Requirements:

    • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

    Working Conditions:

    • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Minimum Qualifications:

    • Must be eighteen years of age or older.
    • Must be legally permitted to work in the United States.
       

    Preferred Qualifications:

    • None
       

    Minimum Education:

    • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

    Preferred Education:

    • None
       

    Minimum Years of Work Experience:

    • 1
       

    Preferred Years of Work Experience:

    • None

    Minimum Leadership Experience:

    • None
       

    Preferred Leadership Experience:

    • None

    Certifications:

    • None

    Competencies:

    • Action Oriented
    • Directs Work
    • Builds Effective Teams
    • Drives Engagement
  • 15 Days Ago

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Customer Success Manager (Clinical) Western Region
  • Nova Biomedical
  • Las Vegas, NM FULL_TIME
  • Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existi...
  • 7 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Questa, NM FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 10 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Taos, NM FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 10 Days Ago

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Customer Service Technician
  • New Mexico Highlands University
  • Las Vegas, NM FULL_TIME
  • Under the direction of the Technology Support Services Manager, the Customer Service Technician receives and relays telephone calls for the university telephone system, providing directory information...
  • 10 Days Ago

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Front Office / Customer Service
  • Jonathan Madrid - Farmers Insurance Agency
  • Las Vegas, NM FULL_TIME
  • Maintain your momentum and continue to grow with us! If you are looking for your next career opportunity, there is no need to look any further. The Jonathan Madrid Agency is looking to hire a Full-Tim...
  • 10 Days Ago

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0 Customer Segment Manager jobs found in Santa Fe, NM area

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Sr Lease Admin Analyst- Remote
  • CBRE
  • Santa Fe, NM
  • Sr Lease Admin Analyst- Remote Job ID 149208 Posted 03-Jan-2024 Service line GWS Segment Role type Full-time Areas of In...
  • 3/18/2024 12:00:00 AM

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HSE Supervisor - Remote within Baltimore, Maryland
  • CBRE
  • Santa Fe, NM
  • HSE Supervisor - Remote within Baltimore, Maryland Job ID 152427 Posted 25-Jan-2024 Service line GWS Segment Role type F...
  • 3/18/2024 12:00:00 AM

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Supply Lead - Remote & Haiti
  • Amentum
  • Santa Fe, NM
  • Amentum, a large government contract company, is seeking a Supply Lead for a pending contract award in Haiti. This posit...
  • 3/18/2024 12:00:00 AM

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Insurance Manager
  • CBRE
  • Santa Fe, NM
  • Insurance Manager Job ID 131301 Posted 22-Feb-2024 Service line Advisory Segment Role type Full-time Areas of Interest C...
  • 3/17/2024 12:00:00 AM

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Occupancy Planning Dir REMOTE
  • CBRE
  • Santa Fe, NM
  • Occupancy Planning Dir REMOTE Job ID 155469 Posted 16-Feb-2024 Service line GWS Segment Role type Full-time Areas of Int...
  • 3/17/2024 12:00:00 AM

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Capture Manager - Remote
  • Amentum
  • Santa Fe, NM
  • Job Description **Purpose and Scope:** The Capture Manager Logistics and Supply Chain is accountable for growth and resp...
  • 3/16/2024 12:00:00 AM

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National Sales Manager
  • Heritage Hotels & Resorts Corporate Office
  • Santa Fe, NM
  • Job Type Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the ...
  • 3/16/2024 12:00:00 AM

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Senior Transaction Manager - Healthcare
  • CBRE
  • Santa Fe, NM
  • Senior Transaction Manager - Healthcare Job ID 154354 Posted 16-Feb-2024 Service line Advisory Segment Role type Full-ti...
  • 3/16/2024 12:00:00 AM

Santa Fe (/ˌsæntəˈfeɪ/ or /ˈsæntəˌfeɪ/; Tewa: Oghá P'o'oge, Navajo: Yootó) is the capital of the U.S. state of New Mexico. It is the fourth-largest city in the state and the seat of Santa Fe County. This area was occupied for at least several thousand years by indigenous peoples who built villages several hundred years ago, on the current site of the city. It was known by the Tewa inhabitants as Ogha Po'oge ("White Shell Water Place"). The city of Santa Fe, founded by Spanish colonists in 1610, is the oldest state capital in the United States. Santa Fe (meaning "holy faith" in Spanish) had a p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$100,181 to $158,096
Santa Fe, New Mexico area prices
were up 2.5% from a year ago

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Everyone would want to be the platinum segment manager.
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