Customer Segment Manager jobs in Tuscaloosa, AL

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

As a Customer Care Manager, you often are the first person customers communicate with when they have a problem or a need. This position must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers may experience. This position requires someone that has a strong technical acumen, is assertive, personable, and solutions-oriented. In this position, you will identify new cost saving opportunities and manage a book of assigned business, develop sales proposals, estimates, specifications, and presentations. You will prepare strategic plans to increase revenue and position LiftOne as the premier partner for material handling equipment, service programs, preventive maintenance contracts, parts, additional repair programs. The ability to work with people and teams is essential.

Essential Functions

• Strategically identify opportunities to grow sales profitably with new and existing customers within an assigned customer base. Develop and execute account plans for existing and potential target accounts.
• Pursues the critical success factors for the application, distribution, and satisfaction of customer needs for material handling equipment and service programs
• Partner with the customer to understand their business and serve as a trusted advisor who understands their needs.
• Develop and deliver product demonstrations and sales presentations that explain why a customer should consider a change, why it makes sense now and then why you and CTE are in the unique position to deliver the solutions that will benefit the customer.
• Think critically and suggest improvements that lead to risk mitigation, cost savings, profitable revenue growth or other customer goal achievement.
• Understand and report on significant market trends and competitive intelligence by tracking customer KIPs and metrics
• Provide clear and accurate responses for RFPs and contribute technical solutions directly to proposals.
• Identify customer business opportunities by analyzing cost-benefit ratios of equipment in customer environment; engineering or proposing changes in equipment, processes, or services.
• Develop and calculate finance solutions for varied customer needs or demands.
• Build a strong understanding of customers’ business issues i.e.: inventory, asset management, ROI, financial statement analysis.
• Maintain and document customer interactions within a CRM and quoting system from first meeting to deal closure and follow-up activities.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Associate’s or Bachelor’s Degree or extensive related experience in a technical discipline highly preferred
• Previous work experience with industrial services or technical sales with a documentable track record of successes and accomplishments.
• Strong project management and problem-solving skills.
• Excellent communication skills, including verbal, written, listening and presentation skills
• Ability to “think outside the box” to offer new ideas, concepts, solutions etc.
• A desire to build your career. We see this role as a feeder for our future business leaders and you should share that desire.
• Driving is an essential function of this position and a current valid driver’s license must be always maintained.
• Customer Empathy- Develop “loyal” and not just “satisfied” customers – Demonstrate understanding and expertise about our customers through business partnership, integrity, commitment and responsiveness.
• Be a Team Player- Be an “enterprise thinker” when discussing solutions with customers. Predisposition towards prospecting and team selling - passing leads, intentionally helping teammates, including cross-functional and departmental networking.
• Have a Sense of Urgency– Bias towards action, prioritizing customer needs and service while also achieving constant, forward movement in the sales process.
• Be a Critical Thinker- Leverage our entire product, services and technology portfolio to provide solutions to customers’ problems and create growth accelerators for customers’ businesses.
• Have Intellectual Curiosity- Push yourself on hard and soft skills training and development, continuously. Develop and deliver technically competent, customer facing product walk-arounds, product demonstrations and sales presentations that align with customer goals, challenges and growth objectives.
• Display Competitiveness and Resilience– Demonstrated persistence and ability to handle rejection. Fanatical about understanding and executing the sales process. Proof that you create your own economy. Explain how failed sales attempts are not failures but investments in the process. Hold yourself accountable, possessing leadership, motivation and purpose.

Computer Skills

• Proficient with Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Experience working with Salesforce.com or similar CRM
• A high aptitude for mechanical process and equipment required

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.