Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Service Account Manager (Hybrid Remote Onsite/Offsite Position
Job Summary: Responsible for providing support to the sales and service team in delivering professional and timely customer service for insurance business clients.
Job Responsibilities:
* Gather information for new business and renewal applications.
* Prepare applications for submission to selected markets
* Process and follow up on coverage change endorsements.
* Initiate and monitor renewal processes.
* Document all relevant contacts and developments to customer accounts
* Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
* Perform any other duty relevant to agency functions as needed.
Education & Experience:
· Must have a high level of detail orientation.
· Associates or Bachelors degree is required.
· Ability to work in a team atmosphere.
· Strong verbal and written communication skills.
· Candidate must have computer skills including Windows, Outlook, Word, and Excel.
· Insurance experience is desired but not required.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
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Work Location: Hybrid remote in Waterloo, IA
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