Customer Segment Manager jobs in Wilmington, NC

Customer Segment Manager is responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Being a Customer Segment Manager provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty. Additionally, Customer Segment Manager typically reports to a head of a unit/department. The Customer Segment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Segment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Customer Care Manager
  • PulteGroup
  • North Myrtle Beach, SC FULL_TIME
  • We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!

    How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.

    Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

    At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

    A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!

    JOB SUMMARY:

    Responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.

    PRIMARY RESPONSIBILITIES:
    • Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
    • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
    • Responsible for the quality inspections of the home prior to delivery to the customer
    • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
      • Monitoring warranty repairs
      • Validating service ticket progression
      • Coordinating & conducting on-site warranty inspections
      • Entering line items and generating work orders in service system
      • Conducting follow up with homeowners and vendors relating to open service requests
    • Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
    • Gain confidence in working through common service-related items and gain exposure to escalated issues
    • Develop independence within role through on the job training and experience

    MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK

    SCOPE:
    • Decision Impact: Division
    • Department Responsibility: Single
    • Budgetary Responsibility: No
    • Direct Reports: No
    • Indirect Reports: No
    • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
    • Ability to work in various weather conditions
    • - heat, rain, cold, etc.
    REQUIRED EDUCATION:
    (degrees, licenses, certifications, etc.):
    • Minimum of High School Diploma or equivalent
    • Bachelor's Degree in Construction or Engineering preferred
    • Valid Driver's License because driving is an essential function of this position

    REQUIRED EXPERIENCE:
    (work related, tools/equipment, software, etc.):
    • Some Customer service experience or equivalent preferred
    • Some construction experience or equivalent preferred
    • Excellent verbal and written communications
    • Ability to read blueprints
    • General knowledge of building codes
    • Basic computer skills
    • Demonstrated commitment to customer satisfaction
    PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
    We are an
    equal opportunity employer
    and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
    This Organization Participates in e-Verify
    Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
    California Privacy Policy
  • 1 Month Ago

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Customer care manager
  • pulteGroup
  • North Myrtle Beach, SC FULL_TIME
  • PRIMARY RESPONSIBILITIES Conduct in-person homeowner assessments on an as needed basis. Determine if corrective work order is needed. Lead root-cause analysis. Schedule, organize, and execute service ...
  • 2 Months Ago

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FT Assistant Manager Customer Service
  • Food Lion
  • Jacksonville, NC FULL_TIME
  • Address: USA-NC-Jacksonville-861 Piney Green Road Store Code: Store 01495 Front End (7225026) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve...
  • 1 Day Ago

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Personal Lines Customer Account Manager
  • Chalk & Gibbs, Inc.
  • Carteret, NC FULL_TIME
  • Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Live and Work on the Coa...
  • 2 Days Ago

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FT Manager Customer Service (H)
  • Food Lion
  • Wilmington, NC FULL_TIME
  • Address: USA-NC-Wilmington-3600 South College Rd. Store Code: Store 00221 Front End (7207589) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve...
  • 3 Days Ago

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FT Manager Customer Service (H)
  • Food Lion
  • Holden, NC FULL_TIME
  • Address: USA-NC-Holden Beach-1100 Sabbath Home Rd Sw Store Code: Store 02546 Front End (7233338) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we se...
  • 8 Days Ago

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0 Customer Segment Manager jobs found in Wilmington, NC area

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Administrative Assistant
  • MasTec Utility Services
  • Wilmington, NC
  • Overview: MasTec Utility Services delivers critical infrastructure construction and engineering services for power deliv...
  • 4/26/2024 12:00:00 AM

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Member Service Representative
  • Ymcade
  • Wilmington, NC
  • ** Member Service Representative** **Job Category****:** MEMBER SERVICES **Supervisor****:** Malinda Leonard **Requisiti...
  • 4/26/2024 12:00:00 AM

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Operations Manager
  • MasTec Inc
  • Wilmington, NC
  • Overview: MasTec Utility Services delivers critical infrastructure construction and engineering services for power deliv...
  • 4/25/2024 12:00:00 AM

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Construction Manager
  • MasTec Inc.
  • Wilmington, NC
  • Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delive...
  • 4/25/2024 12:00:00 AM

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Operations Manager
  • MasTec Inc.
  • Wilmington, NC
  • Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delive...
  • 4/25/2024 12:00:00 AM

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Supervisory Internal Revenue Agent (12 month roster) AMENDED
  • Department Of The Treasury
  • Wilmington, NC
  • Duties WHAT IS THE LBI - LARGE BUSINESS AND INTERNATIONAL DIVISION? A description of the business units can be found at:...
  • 4/24/2024 12:00:00 AM

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Mechanic Skilled Trades
  • Corning
  • Wilmington, NC
  • Requisition Number: 62498 Corning is vital to progress - in the industries we help shape and in the world we share. We i...
  • 4/22/2024 12:00:00 AM

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Administrative Assistant
  • MasTec Inc
  • Wilmington, NC
  • Overview MasTec Utility Services delivers critical infrastructure construction and engineering services for power delive...
  • 4/22/2024 12:00:00 AM

Wilmington is a port city and the county seat of New Hanover County in coastal southeastern North Carolina, United States. With a population of 119,045 in 2017, it is the eighth most populous city in the state. Wilmington is the principal city of the Wilmington Metropolitan Statistical Area, a metropolitan area that includes New Hanover and Pender counties in southeastern North Carolina, which has a population of 263,429 as of the 2012 Census Estimate. Wilmington was settled by the English along the Cape Fear River. The city was named after Spencer Compton who was the Earl of Wilmington. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Segment Manager jobs
$97,381 to $153,667
Wilmington, North Carolina area prices
were up 1.5% from a year ago

Customer Segment Manager in Middlesex, NJ
There are many segments to choose from, but only a few that your specific customers fit into.
February 02, 2020
Customer Segment Manager in Fort Collins, CO
Segments help to forecast market interest for a product or service, while Personas help to understand the emotional and behavioral triggers behind individual customers within that market.
January 18, 2020
Customer Segment Manager in Biloxi, MS
Everyone would want to be the platinum segment manager.
January 15, 2020