Customer Service Desk Clerk - Grocery Store jobs in Akron, OH

Job Description

Personal Shopper

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; r esolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns; zoning the area; a rranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.

Maintains inventory accuracy for the facility by binning and picking merchandise utilizing the inventory management system; completing bin audits; w orking inventory exceptions; and correcting shelf capacities.

Operates equipment, such as cash registers and related tools, to process Customer purchases using appropriate procedures for different payment t ypes and items sold.

Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; inspecting merchandise to ensure a fresh and clean presentation; and s ecuring fragile and high-shrink merchandise.

Helps generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; and soliciting feedback from customers about their online shopping e xperience.

Receives and stocks merchandise throughout the facility and organizes and maintains area by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering m erchandise; and completing paperwork, logs, and other required documentation.

Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock m erchandise.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Inventory - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely m anner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.

Order Fulfillment - Assists Customers with fulfillment procedures and programs. Takes, enters, fills, and ships orders for fulfillment Customers in a timely manner. Reports problems and Customer issues with fulfillment services, procedures, and work areas. Uses order fulfillment equipment and s upplies in safe and correct ways.

Stocking/Receiving - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, a nd conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.

Point-of-Sale - Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to Customers. Assists
Customers with payment methods, return policies, and location of items when asked. Uses the cash register and completes Customer sales in a t imely manner. Reports complaints, shrink issues, and problems with products, services, and work areas.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools) at the right time in order to resolve customer/member requests.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Published On 02/28/2020 This job description supersedes all prior descriptions Page 1 of 3
WMFH15721

Job Description

Personal Shopper

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns f rom assignments and feedback.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

Moves up and down a ladder.

Squats, kneels, or crawls for extended periods of time.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually locates merchandise and other objects.

V isually inspects equipment.

S afely operates large power equipment.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

M oves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

V isually verifies and reads information, often in small print.

S tands for long periods of time.

Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device.

Enters and locates information on electronic device.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

M oves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.

Moves over sloping, uneven surfaces such as the parking lot, building perimeter, receiving bays, sections of the facility which have temporary cracks, o r areas under repair.

May work with substances that require special handling

Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

Works overnight as required.

Works varying shifts as required.

Published On 02/28/2020 This job description supersedes all prior descriptions Page 2 of 3
WMFH15721

Job Description

Overnight Personal Shopper

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Ability to Commute:

• Aurora, OH 44202 (Required)

Work Location: In person