Customer Service Desk Clerk - Grocery Store jobs in Duluth, MN

***APPLY ON OUR WEBSITE: WWW.WHOLEFOODS.COOP TO BE CONSIDERED***

Job Summary:

Grocery Clerks provide prompt, friendly, and courteous service while assisting customers and fellow staff in supporting Grocery operations. They also keep displays, coolers and shelves fully stocked and to meet department goals for sales, margin, labor, and customer service.

Duties and Responsibilities

Essential Job Specific Duties and Responsibilities:

• Stock, rotate and arrange products correctly following established merchandising and handling procedures.
• Maintain an organized backstock of product and supplies throughout shift per procedures.
• Take inventory of department, stock for buyers as requested. Notify buyers of out-of-stock items.
• Pull short-date or low-quality items and follow established procedures for recording and disposing of them.
• Ensure that shelf tags and signs are properly placed and in good condition.
• Accept orders from vendors as needed, notify buyer of problems with quality or damage.
• Sort deliveries and verify counts according to established practices.
• Assist in training new staff on established systems.
• Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
• As directed, move into backstock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.
• Achieve WFC customer service standards for internal and external customers.
• Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.

Essential Organization Specific Duties and Responsibilities:

• Abide by all WFC policies and procedures.
• Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
• Follow and ensure compliance with all safety practices and policies.
• Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.

Additional Duties and Responsibilities:

• Achieve daily operational goals as directed by your supervisor.
• Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
• Report any problems with systems, tools and/or products to department supervisors.
• Promote ownership and owner benefits consistently and positively.
• Perform other tasks as assigned by department management.

Qualifications

Knowledge, Skills, Abilities

Preferred Knowledge, Skills, and Abilities:

• Experience in retail, grocery, natural foods and/or cooperative business
• Available to work evenings, weekends, holidays

Essential Knowledge, Skills, and Abilities:

• Basic computer literacy including familiarity with using a web browser and email
• Ability to operate effectively within established systems and procedures
• Outstanding customer service skills
• Attention to detail and good organizational skills
• Ability to handle multiple demands, work under time pressures and meet department work objectives
• Willingness to learn and perform all aspects of the position
• Ability to be flexible and to adapt to changing conditions
• Demonstrate objectivity, neutrality, and calmness under pressure
• Ability to work efficiently in a fast-paced environment
• Ability to effectively convey information
• Regular, predictable attendance

Essential Physical Requirements:

• Ability to occasionally move up to 50 lbs. throughout shift
• Ability to frequently move objects up to 15 lbs. throughout shift
• Ability to move around the premises throughout shift
• Ability to remain in a stationary position for long periods of time
• Ability to scan and bag groceries
• Ability to operate position-required machinery
• Ability to safely use sharp cutting instruments

Work Environment

Occasional Exposure:

• Outdoor weather conditions

Frequent Exposure:

• Handling wet, hot, cold, and/or frozen products
• Change in room temperature
• Using store cleaning supplies
• Carts, pallets, and hand-trucks moving in and out of storage/retail areas

Constant Exposure:

• Background music and in-store pages
• Food odors, grain and spice dust, food allergens

Important Disclaimer Notice

The essential duties and responsibilities and knowledge, skills and abilities listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.

Employees must be able to satisfactorily perform the essential functions of this position, with or without reasonable accommodation. Any questions regarding accommodations should be directed to the Human Resources Manager.

***APPLY ON OUR WEBSITE: WWW.WHOLEFOODS.COOP TO BE CONSIDERED***

Job Types: Full-time, Part-time

Pay: $15.20 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person