Customer Service Desk Clerk - Grocery Store jobs in Provo, UT

$10.00 - $13.42 PER HOUR

GENERAL PURPOSE :

The purpose of this position is to provide exceptional customer service to all Harmons’ customers. This person will be bagging groceries, assisting customers with ice and rock salt, assisting customers out to their vehicles and loading their groceries into their cars, handling go backs for the front end, performing basic custodial duties, and cleaning check stands.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Follows established departmental and store policies and procedures
• Ensures customers’ groceries are bagged as efficiently as possible and according to each customer’s individual needs
• Ensures the store is cleaned daily and meets the company standards for appearance
• Delivers excellent customer service to all customers
• Performs general custodial duties throughout the store including cleaning restrooms, spills, shelves, displays, and employee areas
• Handles go backs for the front end
• Assist customers out of the store and loads groceries into the customers vehicles
• Retrieves carts from outside
• Assists customers with ice, rock salt, and propane
• Gathers carts from outside and bring them into the store
• Completes assigned tasks efficiently and in a timely manner
• Sets a professional and positive example to others
• Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES :

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS :

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities :

Any combination of education, experience, and training which provides the following knowledge, skills, and abilities :

• Basic math skills
• Understanding of proper bagging technique
• Must enjoy working with and handling grocery products
• Should have a passion for customer service
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with and diverse groups of people
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent
• Ability to work weekends, evenings, and holidays

PHYSICAL / SENSORY DEMANDS :

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery, and wet conditions.

While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach;

perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 40 pounds from location to location.

Last updated : 2024-04-24