Customer Service Desk Clerk - Grocery Store jobs in Roanoke, VA
Customer Service Desk Clerk - Grocery Store is responsible for assisting patrons at the customer service desk within a grocery store. Initiates returns, resolves customer issues or escalates complaints to management as appropriate. Being a Customer Service Desk Clerk - Grocery Store may be responsible for selling novelty or non-perishable items. May require a high school diploma or its equivalent. Additionally, Customer Service Desk Clerk - Grocery Store typically reports to a supervisor or manager. The Customer Service Desk Clerk - Grocery Store possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Desk Clerk - Grocery Store jobs
Grocery Department Head Assistant
- Kroger.com - Store 765
-
Daleville, VA
FULL_TIME
-
Position Summary
Embrace the Customer 1st strategy and encourage associates to deliver outstanding and exceptional customer service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales/profit goals established for the department, monitor established quality assurance standards, and control all duties and activities for the department. Support day-to-day functions of the Grocery operations. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions- Promote trust and respect among associates, display a positive attitude.
- Communicate company, department, and job specific information to associates.
- Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork.
- Develop adequate scheduling to manage customer volume throughout hours of operation.
- Train and develop associates on performance of their job and participate in the performance appraisal process.
- Adhere to all local, state and federal laws, company guidelines, and food safety regulations and guidelines.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; understand the store’s layout and be able to locate products.
- Inform customers of grocery specials and offer product samples to help customers discover new items/products.
- Develop and implement a department business plan to achieve desired results by creating and executing sales promotions in partnership with store management.
- Prepare and submit seasonal critiques for the sales and merchandising supervisor.
- Inform and educate department associates on promotions by staying current with present, future, seasonal and special ads by implementing the department period promotional plan.
- Assist store management in preparing store/department budget, expense control, profit/loss reviews for the department and take appropriate action on all financial reports.
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
- Plan and organize the inventory process by training department associates on inventory/stocking and Computer Assisted Ordering.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance, properly inspecting equipment, notifying appropriate department or store manager of any items in need of repair, and notifying management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:Leadership Behaviors:- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
- Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications -- Must be 18 or older
- Effective communication skills
- Knowledge of basic math (counting, addition subtraction)
- Ability to handle stressful situations
- 23 Days Ago
Part Time Store Associate
- Gordon Food Service Store LLC
-
Lorain, VA
PART_TIME
- Location - MP138 24005 Lorain Rd, North Olmsted OH Hiring Immediately! Pay: $14-16/hr Store Hours - Monday through Saturday 7AM-8PM; Sunday 9AM-6PM Holidays Off - We are CLOSED on Thanksgiving, Christ...
- 23 Days Ago
Store Customer Service Specialist
- The Sherwin-Williams Company
-
Covington, VA
FULL_TIME
- This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...
- 4 Days Ago
Store Customer Service Specialist
- Sherwin-Williams
-
Covington, VA
FULL_TIME
- This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about ...
- 5 Days Ago
Produce (Grocery Clerk)
- Kroger Stores
-
Roanoke, VA
FULL_TIME
- Company Name: Kroger Stores Position Type: Employee FLSA Status: Non-Exempt Essential Job Functions: Grocery Clerk (Produce) should review/inspect products for quality and freshness and take appropria...
- 2 Days Ago
Customer Service Clerk II (Henry County, VA)
- Henry County / Henry County PSA
-
Henry, VA
FULL_TIME
- Welcome to Henry County, Virginia. One of the keys to our success is hiring good employees. Our employees are dedicated, service oriented individuals working together to serve our community. If you ar...
- 15 Days Ago
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0 Customer Service Desk Clerk - Grocery Store jobs found in Roanoke, VA area
Customer Service Coordinator
- Alsco Inc.
-
Roanoke, VA
- ** Customer Service Coordinator** **Job Category****:** Service **Requisition Number****:** CUSTO022444 Showing 1 locati...
- 4/19/2024 12:00:00 AM
Account Manager - Richmond, VA Roanoke, VA
- NORTH AMERICAN COMPOSITES
-
Roanoke, VA
- Job Description Job Description Local Candidates only, no relocation is offered for this position. Richmond, VA Roanoke,...
- 4/18/2024 12:00:00 AM
Remote Customer Service Representative
- PSG Global Solutions Careers
-
Roanoke, VA
- Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We'...
- 4/17/2024 12:00:00 AM
Customer Relations Coordinator
- Higheredmilitary
-
Blacksburg, VA
- **Customer Relations Coordinator** Blacksburg, VA **Type:** Full-Time **Posted:** 10/14/2021 **Application Due:** 11/03/...
- 4/17/2024 12:00:00 AM
Benefits Client Success Representative
- CBIZ
-
Roanoke, VA
- With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CB...
- 4/17/2024 12:00:00 AM
Customer Service Representative
- 5by5dev.site
-
Roanoke, VA
- ** Customer Service Representative** **Job Category****:** Branch Administration **Requisition Number****:** CUSTO002608...
- 4/16/2024 12:00:00 AM
PM Customer Service Sr. Svc Agent
- FedEx Corp.
-
Roanoke, VA
- **PM Customer Service Sr. Svc Agent** CAROUSEL_PARAGRAPH * Roanoke, Virginia * Operations FedEx Express ** Share Job** m...
- 4/16/2024 12:00:00 AM
Patient Services Assistant
- Virginia Polytechnic Institute and State University
-
Blacksburg, VA
- Patient Services Assistant Job no: 522129 Work type: Staff Senior management: College of Veterinary Medicine Department:...
- 4/15/2024 12:00:00 AM
About Roanoke, Virginia
According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water.
Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains
Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Desk Clerk - Grocery Store jobs
$25,616 to $33,056
Roanoke, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago