Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
We are seeking a detail-oriented and organized individual to join our team as a Customer Service/Data Entry Clerk. In this role, you will be responsible for providing excellent customer service and accurately entering data into our systems. This is a great opportunity for someone who enjoys working in a fast-paced office environment and has strong administrative skills.
Duties:
- Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally
- Accurately enter customer information, and other data into our database
- Assist with general clerical tasks such as filing, scanning, and organizing documents
- Collaborate with other team members to ensure efficient workflow and customer satisfaction
Qualifications:
- High school diploma or equivalent required
- Strong attention to detail and ability to maintain accuracy while entering data
- Excellent organizational and time management skills
- Previous experience in a customer service or data entry role is preferred
- Ability to type at least 40 words per minute
Benefits:
Join our team and enjoy a supportive work environment, competitive pay, and opportunities for career growth. Apply today to become part of our dedicated team of professionals.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
0 Customer Service Director jobs found in Akron, OH area