Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Description
How would you like to write your own paycheck?! Check us out at Zips Car Wash! We are hiring for hourly commission positions where theres no limit to what you can make!
To be eligible for hire, please complete our application and follow the link for a quick survey
Overview :
A Lead Customer Service Associate creates a welcoming and fun atmosphere, puts smiles on peoples faces using world class customer service, and provides a Good, Clean, Fun car wash experience.
Primary Duties :
Qualifications
Requirements :
Physical Demands :
Last updated : 2024-04-05
Clear All
0 Customer Service Director jobs found in Alamogordo, NM area