Customer Service Director jobs in Allentown, PA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Marshall Service
  • Schwenksville, PA FULL_TIME
  • Are you self-motivated, outgoing and results-oriented? Can you consistently surpass goals and exceed expectations? Do you consider yourself an experienced Customer Service Professional who truly enjoys taking care of customers, and would thrive in our fast-paced service business, then keep reading…
    The primary function of the Customer Service Representative is to promptly answer incoming calls, build rapport with customers, address customer inquiries and book service appointments accordingly. The customer service representative also acknowledges customer complaints, assesses the issues and connects the customer with the appropriate department for resolution. This position will conduct follow-up calls to our customer database to inform them of new services or special offers they may be eligible to receive, as well as maintenance visits owed to our members.
    Perks include advancement opportunities, overtime available, paid training and on-boarding, paid vacations and birthdays, medical & IRA benefits.
    Must be prepared to work 40-hour workweek, 5 days a week and evening/weekend availability.
    Great place to work. Come work WITH us not for us. Only highly motivated people should apply

    Job Type: Full-time

    Pay: $18.00 - $20.00 per hour

    Benefits:

    • Flexible schedule
    • Health insurance
    • Paid time off

    Experience level:

    • 2 years

    Shift:

    • Day shift
    • Evening shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Work setting:

    • Call center
    • In-person
    • Office

    Experience:

    • Multi-line phone systems: 2 years (Required)

    License/Certification:

    • Driver's License (Required)

    Shift availability:

    • Day Shift (Required)
    • Night Shift (Preferred)

    Work Location: In person

  • 11 Days Ago

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Service Technician, Compressor Technique-Allentown, PA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Allentown, PA FULL_TIME
  • Service Technician, Compressor Technique-Allentown, PA Functional area: Service Country: United States City: Allentown, PA Company name: Atlas Copco Compressors LLC Date of posting: Feb 8, 2024 Our so...
  • 22 Days Ago

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Virtual Assistant
  • Quality Customer Care
  • Allentown, PA FULL_TIME
  • Customer Quality Care is in need of Virtual Assistants that can market and advertise for vacation packages while managing customer queries. You will also be asked to process Itineraries, modifications...
  • Just Posted

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Customer Service
  • KWT LOGISTICS TITLE, TAGS & APPORTION
  • Stroudsburg, PA FULL_TIME
  • Kwt Logistics Title, Tags & Apportion in Stroudsburg, PA is looking for one customer service to join our team. We are located on 1250 N 9 Th St Unit 102. Our ideal candidate is a self-starter, ambitio...
  • 23 Days Ago

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Customer service and
  • General Floor Industries
  • Bethlehem, PA FULL_TIME
  • Elevate Your Career with General Floor! Are you ready to embark on a journey of growth and success? Join our dynamic team as a Counter Sales Associate at our vibrant Bethlehem, PA showroom. At General...
  • 2 Days Ago

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Customer Service
  • Smart Way America Realty
  • East Stroudsburg, PA FULL_TIME
  • We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communica...
  • 7 Days Ago

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0 Customer Service Director jobs found in Allentown, PA area

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Project Manager (New Product Development)
  • Enersys
  • Reading, PA
  • EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing a...
  • 3/28/2024 12:00:00 AM

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Brand Manager
  • The Judge Group
  • Horsham, PA
  • Brand Managerreq38487Employment Type: RegularLocation: HORSHAM,PAHave you ever enjoyed Arnold, Brownberry or Oroweat bre...
  • 3/28/2024 12:00:00 AM

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Manager, Audio Visual Services
  • Northampton Community College
  • Bethlehem, PA
  • The staff and faculty of Northampton Community College share a single goal: to help students transform their lives throu...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Airmatic Inc
  • Malvern, PA
  • * Customer Service Representative **Job Posting: Customer Service Representative** AIRMATIC, Malvern, PA, has an immedia...
  • 3/26/2024 12:00:00 AM

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Executive Director, Vaccines Technical Product Leader
  • Merk Sharp and Dohme
  • West Point, PA
  • Job Description The Vaccine Technical Product Leader role is responsible for technical leadership and oversight for all ...
  • 3/25/2024 12:00:00 AM

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Executive Director, Vaccines Technical Product Leader
  • Merck & Co., Inc.
  • West Point, PA
  • Job Description The Vaccine Technical Product Leader role is responsible for technical leadership and oversight for all ...
  • 3/25/2024 12:00:00 AM

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Client Support Assistant
  • Meridian Bank
  • Blue Bell, PA
  • Meridian Wealth Partners We provide our clients with a comprehensive array of financial options and the trusted guidance...
  • 3/24/2024 12:00:00 AM

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Product Development Creative Manager
  • RM Palmer Company, LLC
  • Wyomissing, PA
  • Job description This position will be responsible for supervising the company’s internal art/creative staff, contributin...
  • 3/24/2024 12:00:00 AM

Allentown (Pennsylvania Dutch: Allenschteddel) is a city located in Lehigh County, Pennsylvania, United States. It is Pennsylvania's third most populous city and the 231st largest city in the United States. As of the 2010 census, the city had a total population of 118,032 and is currently the fastest growing city in all of Pennsylvania. It is the largest city in the metropolitan area known as the Lehigh Valley, which had a population of 821,623 residents as of 2010[update]. Allentown constitutes a portion of the New York City Combined Statistical Area and is the county seat of Lehigh County. ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$171,966 to $239,815
Allentown, Pennsylvania area prices
were up 1.5% from a year ago

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