Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Are you self-motivated, outgoing and results-oriented? Can you consistently surpass goals and exceed expectations? Do you consider yourself an experienced Customer Service Professional who truly enjoys taking care of customers, and would thrive in our fast-paced service business, then keep reading…
The primary function of the Customer Service Representative is to promptly answer incoming calls, build rapport with customers, address customer inquiries and book service appointments accordingly. The customer service representative also acknowledges customer complaints, assesses the issues and connects the customer with the appropriate department for resolution. This position will conduct follow-up calls to our customer database to inform them of new services or special offers they may be eligible to receive, as well as maintenance visits owed to our members.
Perks include advancement opportunities, overtime available, paid training and on-boarding, paid vacations and birthdays, medical & IRA benefits.
Must be prepared to work 40-hour workweek, 5 days a week and evening/weekend availability.
Great place to work. Come work WITH us not for us. Only highly motivated people should apply
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
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Work Location: In person
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0 Customer Service Director jobs found in Allentown, PA area