Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Environmental Chimney Service in Arden, NC is actively seeking an enthusiastic full-time Customer Service Representative to answer the phone, schedule appointments, and coordinate repair work. Do you enjoy working in a fast-paced, busy environment? Are you efficient and enthusiastic? Would you like to join a company that has a positive and uplifting culture? If so, please keep reading!
This CSR position earns a competitive salary of $32,000 - $37,000/year. We also provide great benefits and perks, including health insurance and vacation time. If this sounds like the right office opportunity for you, apply today!
ABOUT ENVIRONMENTAL CHIMNEY SERVICE
As Western North Carolina's only 5-star service, we understand that the safety of our clients and their families includes protecting them from all potential dangers from fire and illnesses, especially those caused by dysfunctional chimney appliances. We offer a wide variety of services regarding new builds, maintenance, and repair. We take great pride in our work and strive to provide each of our clients with a chimney system that is environmentally safe!
We are an employee-first company focusing on culture. We want our employees to succeed and thrive, so we ensure that our culture and environment are comfortable, productive, and supportive. Our team also receives great benefits and opportunities for advancement and growth.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative (CSR), you are the essential team member that interacts with our clients and ensures they have the best experience with us. You answer the phone, warmly greet customers, and find out what their needs are. Based on what you've learned, you schedule appointments for clients and make sure that repair work is properly coordinated. Your patience and professionalism keep our customers happy. You help around the office wherever else you can and keep your workspace clean. You feel good using your administrative and customer service skills to help keep our services running smoothly!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)
Are you organized and detail-oriented? Do you have excellent communication skills, both in writing and verbally? Can you work well with others? Are you someone with a positive, can-do attitude? Do you manage your time efficiently? Can you follow instructions well? If so, consider applying to this office position today!
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be perfect as our Customer Service Representative (CSR), apply now using our initial 3-minute, mobile-friendly application. We can't wait to hear from you!
Location: 28704
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