Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Lemon Tree Cleaners
Fredericksburg Retail Store
Customer Service Representative
We are seeking a Customer Service Representative for our Fredericksburg location. This position must be filled immediately. The idea candidate will be able to greet and serve regular incoming customers to drop off or pick up garments, shoes, leather, household textiles or alterations to be dry cleaned, laundered or repaired. Excellent people skills, outstanding attention to detail and a positive attitude are a requirement of this position. Experience using a Point of Sale system is preferred. Paid training is provided. Work hours are 8:00 am - 5:00 pm.
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Work Remotely
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 – 45 per week
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Work Location: In person
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0 Customer Service Director jobs found in Austin, TX area