Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Academy Service Group is a facility management company that provides floor-to-ceiling support services, including pest control, cleaning, janitorial services, and facility maintenance. We offer custom service programs tailored to meet our clients' needs and have over 1,200 business partners that support our overall operations, ensuring we provide exceptional customer service.
Role Description
We are seeking a full-time Customer Service Representative for an on-site role located in Hackensack, NJ. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, providing product/service information, and maintaining efficient customer service operations. The candidate should be able to communicate with customers via phone, email, or in-person. Attention to detail and problem-solving skills are essential.
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0 Customer Service Director jobs found in Bergenfield, NJ area