Customer Service Director jobs in Bergenfield, NJ

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Academy Service Group
  • Hackensack, NJ FULL_TIME
  • Academy Service Group is a facility management company that provides floor-to-ceiling support services, including pest control, cleaning, janitorial services, and facility maintenance. We offer custom service programs tailored to meet our clients' needs and have over 1,200 business partners that support our overall operations, ensuring we provide exceptional customer service.

     

    Role Description

    We are seeking a full-time Customer Service Representative for an on-site role located in Hackensack, NJ. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, providing product/service information, and maintaining efficient customer service operations. The candidate should be able to communicate with customers via phone, email, or in-person. Attention to detail and problem-solving skills are essential.

     

    Qualifications

    • Customer Service Representatives and Customer Support skills
    • Experience in maintaining customer satisfaction
    • Customer Service and Customer Experience skills
    • Excellent communication skills, both verbal and written
    • Excellent problem-solving skills
    • An ability to multitask and prioritize in a fast-paced work environment
    • Familiarity with MS Office Suite and customer service software
    • Associates or Bachelor's degree in business or related field preferred
  • 1 Month Ago

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Customer Service
  • GMA Accessories, Inc.
  • South Hackensack, NJ FULL_TIME
  • Customer Service Who We Are:GMA Accessories, Inc. dba Capelli New York, Capelli Sport, and Ballet Group LLC. is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift product...
  • 1 Month Ago

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Director, Customer Sucess
  • Own Company
  • Englewood, NJ FULL_TIME
  • Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and ...
  • 1 Month Ago

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Customer Service Advisor
  • Auto Plus
  • Lodi, NJ FULL_TIME
  • Overview Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-cer...
  • 9 Days Ago

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Customer Service Advisor
  • Auto Plus
  • Hackensack, NJ FULL_TIME
  • Overview Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-cer...
  • 9 Days Ago

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Customer Service and Sales Associate
  • Pristine Management Group Inc
  • Hackensack, NJ FULL_TIME
  • We have recently opened eight Entry Level Positions in our Customer Service and Sales Departments. These positions will be trained in client representation, customer service tactics, community outreac...
  • 10 Days Ago

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0 Customer Service Director jobs found in Bergenfield, NJ area

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Director, Strategy & Client Service
  • Coefficient Health
  • New York, NY
  • Director, Client Service and Strategy We have an immediate, full-time opening for Director, Client Service and Strategy....
  • 3/19/2024 12:00:00 AM

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Director of Customer Care
  • Something Navy LLC
  • New York, NY
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypetuui...
  • 3/18/2024 12:00:00 AM

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Director of Customer Service
  • Skypath
  • New York, NY
  • Location New York A rare opportunity for a Director of Customer Service to join a travel start-up on a mission to disrup...
  • 3/18/2024 12:00:00 AM

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Director Customer Care Quality
  • Altice USA
  • New York, NY
  • **Director Customer Care Quality** **Job ID:** 2022-31526 **Location:** 1111 Stewart Ave, Bethpage, NY **Overview** We a...
  • 3/18/2024 12:00:00 AM

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Administrator, Client Services
  • MILROSE CONSULTANTS LLC
  • New York, NY
  • Job Description Job Description Company Overview Milrose Consultants is hiring a Client Services Administrator (Part-Tim...
  • 3/16/2024 12:00:00 AM

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Director of Customer Service
  • Psacard
  • Jersey City, NJ
  • Location Turn your passion for collecting into a career at Collectors Universe. We're the leader in third-party authenti...
  • 3/15/2024 12:00:00 AM

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Senior Director Analyst - Customer Service Technology, US or Canada remote
  • Gartner Inc.
  • New York, NY
  • Senior Director Analyst - Customer Service Technology, US or Canada remote **Senior Director Analyst - Customer Service ...
  • 3/15/2024 12:00:00 AM

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Case Manager - 4135
  • BronxWorks
  • New York, NY
  • Job Description Job Description BronxWorks helps individuals and families improve their economic and social well-being. ...
  • 3/15/2024 12:00:00 AM

Bergenfield is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,764, reflecting an increase of 517 (+2.0%) from the 26,247 counted in the 2000 Census, which had in turn increased by 1,789 (+7.3%) from the 24,458 counted in the 1990 Census. Bergenfield was formed on the basis of a referendum held on June 25, 1894, from portions of Englewood Township and Palisades Township.[21][22][23] The borough was formed during the "Boroughitis" phenomenon then sweeping through Bergen County, in which 26 boroughs were formed in the co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$196,571 to $274,128
Bergenfield, New Jersey area prices
were up 1.5% from a year ago

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