Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Company Overview
Interstate Waste Services, Inc. is one of the largest and fastest growing private solid waste and recycling companies in the country. We service customers in Southern New York State and throughout New Jersey, and in New York City through our subsidiary Action Environmental Services.
Job Description
As the Director of Customer Service, you will play a pivotal role in leading and overseeing all aspects of our customer service operations. You will be responsible for developing and implementing strategies to enhance customer satisfaction, optimize service delivery, and drive operational excellence. This role offers an exciting opportunity to lead a dynamic team in delivering exceptional customer experiences and achieving business objectives while overseeing 60 employees across multiple locations. Additionally, you will help develop a customer service organizational structure that supports the rapid growth of the business.
Responsibilities
Skills/Experience Requirements
Career opportunities
We believe in providing the training and development you need to grow your career with Interstate Waste Services. Many of our supervisors, managers, and other leadership staff started their careers as helpers, drivers, or dispatchers. IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Salary and Benefits
Interstate Waste Services is committed to providing a world class workplace to all employees. Each eligible employee receives a competitive total compensation package including competitive pay, 401k benefits with company match, medical, dental, vision, life insurance and more, in addition to paid time off and holidays.
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