Customer Service Director jobs in Billings, MT

We are seeking an enthusiastic and driven Customer Service Director to join our team at Canyon Creek!

Full-time opportunity!

Starting at $31/HR!

BENEFITS

• Health, Dental, Vision, Life, Accident, and other insurances (pay as low as $45 per pay period!)
• Receive $960 annually paid into your HSA account
• Employer HSA Contributions
• Earn $500 through our referral program
• Paid Vacation, Sick Leave, and Holidays
• Work/Life Balance, consistent/flexible schedules
• Opportunity for growth within the organization
• Achievement Awards
• Complimentary meal during scheduled shift

Who you are:

You enjoy providing top-notch service to prospective and current residents and team members. This role acts as a community-wide liaison for multiple departments ensuring efficiency and functionality.

What you'll do:

• Prepare Labor reports.
• Prepare overtime weekly report to support the Labor Report.
• Help with Accounts Receivable including collecting rent.
• Create new Spend Down preparation for each month.
• Conduct orientation for new hires when BOM is not available.
• Set up pendants for new or existing residents.
• Run call light reports weekly per schedule.
• Oversee / coordinate room “rent readies” with sales, maintenance andhousekeeping.
• Set up rooms for all staff / regional meetings.
• Manage Kronos / Time Keeping system; clear exceptions, add BPR’s, and helpinstall and set-up Kronos / Time Keeping for employees on their personal device ifneeded.
• Manage the PPE supplies – masks, gowns, face shields, etc.
• Update Security System as needed.
• Connect residents’ laptops, tablets to Community secured Wi-Fi.
• Place orders, schedule appointments, track deficiencies with service providers likeComcast, etc.
• Other tasks / projects assigned by RDO/ ED

Qualifications:

• A current CPR/First Aid certificate
• Must be drug-free and submit to drug screening upon hire
• Must be able to pass a criminal background check upon hire and as required by state regulations

ABOUT KOESLCH COMMUNITIES

We are second-generation, family-owned, and operated. Koelsch Communities operates nearly 40 communities in eight states, with multiple new communities in development. Koelsch has led the Senior Living industry for over 65 years, delivering world-class customer service, home craftsmanship, and unprecedented amenities. Koelsch Communities strives to provide a positive, rewarding, and enjoyable environment to all of its employees and residents. After all, the common purpose at Koelsch Communities is: To create happiness by providing the finest living experiences anywhere.

Koelsch Communities is an equal opportunity employer and these protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation or any other non-merit-based factors.

Keywords: Customer service, sales, moving, senior living, memory care, assisted living, independent living, healthcare, coordinator