Customer Service Director jobs in Bismarck, ND

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Customer Service Director jobs

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County Executive Director in Training
  • US Farm Service Agency
  • Williston, ND FULL_TIME

  • Duties

    • Initial appointment is subject to satisfactory completion of training.
    • Applicants selected as County Executive Director in Training (CEDTs) must sign an agreement to accept training assignment wherever located within the state.
    • Each CEDT shall satisfactorily complete a minimum 52-week training program.
    • CEDT's who do not satisfactorily complete the required training shall be separated without prejudice.
    • The District Director, State Executive Director, State Committee, State Training Coordinator, State Office Specialist, and previous County Executive Director trainers will evaluate the trainee's performance at the end of the 52-week period.

    Requirements

    Conditions of Employment

    • You must be a US Citizen or US National.
    • Males born after 12/31/1959 must be Selective Service Registered or Exempt.
    • Must be a high school graduate or equivalent.
    • Must be 18 years of age or 17 years of age for high school graduates.
    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
    • Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
    • Successful completion of one-year probationary period, if required.

    Qualifications

    Qualifications are in accordance with requirements in Handbook 27-PM.

    Applicants must meet all qualification and eligibility requirements by the closing date in the announcement, including the following specialized experience and/or education, as identified below:

    You may start at the CO-05 level if you have one of the following qualifications:
    • Four-year degree in an accredited business, college or university in any field in which high school graduation or the equivalent is a prerequisite: OR
    • One year of *specialized experience, equivalent to CO-4 or GS-4, applying office methods and procedures to provide clerical and limited technical support to any farm or agricultural program. OR
    • Combination of education and experience described above. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties: and that shows your ability to learn the specific work of this position.
    You may start at the CO-07 level if you have one of the following qualifications:
    • Four-year degree in an accredited business, college or university in any field in which high school graduation or the equivalent is a prerequisite with a grade point average of at least 3.0 on a 4.0 point scale: OR
    • One year *specialized experience equivalent to grade CO-5 or GS-5 applying office methods and procedures to provide clerical and limited technical support to independently perform a full range of farm program processes. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties: and that shows your ability to learn the specific work of this position. OR
    • Combination of education and experience described above.
    At CO-09, applicants must meet one of the following criteria in order to qualify for this position:
    • A Masters or equivalent graduate degree or two full academic years of progressively higher-level graduate education leading to such a degree from an accredited college or university: OR
    • One year *specialized experience equivalent to grade CO-7 or above or GS-7 or above applying office methods and procedures to provide clerical and limited technical support to independently perform a full range of farm program processes. Experience that shows your ability to perform progressively more complex, responsible, or difficult duties, and that shows your ability to learn the specific work of this position. Experience in providing program interpretation, and instruction for an agriculture program area or operational phases of farm loan programs. Such work experience included acquiring data and providing information to producers, farm loan borrowers and farming operations; writing summary reports; assisting staff with policy guidance; arranging and scheduling activities of subordinates to complete technical/clerical review: OR
    • One year supervisory experience: OR
    • A combination of education and experience as listed above.
    *Specialized Experience is described as: experience that equipped the applicant with the particular KSA's to perform successfully the duties of the position and is typically in or related to the work of the position being filled. To be creditable, specialized experience must have been equivalent to at least 1 year in the next lower grade level.

    Education

    College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours and grade earned. You must submit with your application package evidence that any education completed in a foreign institution was appropriately accredited by an accredited body recognized by the Secretary of the U.S. Department of Education as equivalent to U.S. Education standards. You may submit an unofficial copy of the transcript at the initial phase of the application process; however, if selected, you will be required to submit official transcripts prior to entering on duty. Please refer to the "How to Apply" section for instructions on submitting the transcript. All transcripts must be in English or include an English translation.

    Additional information

    • Veterans preference does not apply since this position is being advertised under Title 7 authorities
    • Relocation expenses are not authorized.
    • When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
    • This is a Title 7, Non-Federal, Non-Civil Service position.
    • This announcement may be used to fill one or more vacancies.
    • Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact: USDAs TARGET Center at 202-720-2600 (voice and TDD).
    • Optional - This position may be eligible to telework up to four (4) days per biweekly pay period (2 day per week) upon supervisory approval. This position may also be eligible for flexible work schedules in accordance with Department and Agency directives.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    All applicants will be considered on the basis of their education, experience, supervisory appraisal, training, awards and education as it relates to the qualification requirements and on the knowledge, skills, and abilities (KSA's) listed below.

    PLEASE READ THE FOLLOWING ELIGIBILITY QUESTIONS CAREFULLY. During the online application process, you will be asked to address the following items:
    • Describe your ability to plan work and make decisions independently. Be sure to include specific examples.
    • Describe your ability to identify and resolve problems. Be sure to include specific examples explaining the situation you encountered, the action you took, and the resolution you achieved.
    • Describe your ability to communicate in writing being sure to include specific examples.
    • Describe your ability to communicate orally being sure to include the type of audiences you have presented to, material covered, etc.
    • Describe your ability to supervise and lead people. Be sure to include specific examples including any supervisory or leadership roles you may have held.
    • Describe your knowledge of or experience in Agricultural practices and customs including details regarding how you obtained this knowledge.
    • Describe your customer service skills, and provide specific examples regarding various situations where you have utilized these skills.
    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on application documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

      • Resume that includes:
      1) Personal information such as name, address, contact information
      2) Education
      3) Detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; for current or previous Federal or FSA County employees, it should also include the title, Pay Plan, Series and Grade, Step and Salary for each work experience entry
      4) Other qualifications
      • For current or previous Federal or FSA County employees, you must attach a copy of your most recent Most Recent Notification of Personnel Action SF-50, SF-50B, (Most Recent Most recent non-award Notification of Personnel Action or equivalent showing position title, series, grade and salary.) or equivalent. Award SF-50 or SF-50B (or equivalent) will result in an ineligible rating.
      • Current USDA employees (both permanent and temporary) must submit your most recently completed annual performance appraisal/summary rating (dated within the last 18 months) which identifies the employee's official rating of record and is signed by the supervisor. If a performance appraisal/summary rating is not available, you must submit a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
      • Former USDA employees (both permanent and temporary) must submit your latest annual performance appraisal/summary rating or a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal will result in an ineligible rating.
      If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

      If you are relying on your education to meet qualification requirements:

      Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

      Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    • How to Apply

      Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

      Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, contact us at holly.andrews@usda.gov well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing.

      This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.

      To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.

      NOTE: Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable.

      Agency contact information

      Amber Briss

      Phone

      701-893-2208

      Email

      amber.briss@usda.gov

      Address

      Farm Service Agency - County Offices
      1025 28th Street SW
      Fargo, ND 58103
      US

      Next steps

      Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account at USAJOBS account to check your application status.

      You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

    • Resume that includes:
    1) Personal information such as name, address, contact information
    2) Education
    3) Detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; for current or previous Federal or FSA County employees, it should also include the title, Pay Plan, Series and Grade, Step and Salary for each work experience entry
    4) Other qualifications
    • For current or previous Federal or FSA County employees, you must attach a copy of your most recent Most Recent Notification of Personnel Action SF-50, SF-50B, (Most Recent Most recent non-award Notification of Personnel Action or equivalent showing position title, series, grade and salary.) or equivalent. Award SF-50 or SF-50B (or equivalent) will result in an ineligible rating.
    • Current USDA employees (both permanent and temporary) must submit your most recently completed annual performance appraisal/summary rating (dated within the last 18 months) which identifies the employee's official rating of record and is signed by the supervisor. If a performance appraisal/summary rating is not available, you must submit a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal/summary rating will result in an ineligible rating.
    • Former USDA employees (both permanent and temporary) must submit your latest annual performance appraisal/summary rating or a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to submit either a performance appraisal/summary rating or a statement regarding the reason for not submitting a performance appraisal will result in an ineligible rating.
    If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


    Help

    This job is open to

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    Open to all US Citizens and US Nationals.

  • 16 Days Ago
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H
Customer Service
  • Hertz-Overland West, Inc
  • Bismarck, ND FULL_TIME
  • Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement a...
  • 14 Days Ago
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P
Customer Service
  • Pizza Hut
  • WILLISTON, ND FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 15 Days Ago
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Customer Service
  • Pizza Hut
  • DICKINSON, ND FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 15 Days Ago
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N
Director, Reclamation and Abandoned Mine Lands Division
  • North Dakota Public Service Commission
  • Bismarck, ND FULL_TIME
  • Summary of Work The North Dakota Public Service Commission has an opportunity to lead a team of scientists and engineers in this highly dynamic energy field. If you have an interest in the mining indu...
  • 25 Days Ago
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E
Customer Service Representative
  • Eastern Montana Community Mental Health Center
  • Sidney, MT FULL_TIME
  • CLASS TITLE: Customer Service Representative DEPARTMENT: Mental Health and Chemical Dependency FSLA: Non-exempt ACCOUNTABLE TO: Office Manager SALARY: $16.50/hr SUMMARY: Under general direction perfor...
  • 7 Days Ago
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0 Customer Service Director jobs found in Bismarck, ND area

U
HR Manager - Bismarck, ND
  • US Foods, Inc.
  • Bismarck, ND
  • ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure a genuine safety culture that fosters employee well-being through engagemen...
  • 4/16/2024 12:00:00 AM
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M
YMCA Member Services Representatives
  • MISSOURI VALLEY FAMILY YMCA
  • Bismarck, ND
  • Job Details Job Location MISSOURI VALLEY FAMILY YMCA - BISMARCK, ND Position Type Part Time Salary Range $12.00 - $14.15...
  • 4/16/2024 12:00:00 AM
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A
Housekeeper, Full-Time
  • Augustana Care Corporation
  • Bismarck, ND
  • **Cassia** **Housekeeper, Full-Time** **Baptist Health Care Center - Bismarck, ND - Full Time** Join our award-winning t...
  • 4/15/2024 12:00:00 AM
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Regional Sales Manager - Central Region
  • NSI INDUSTRIES
  • Bismarck, ND
  • Regional Sales Manager Central Territory (ND, SD, MN, WI, NE, KS, MO) Lynn Electronics, the Building Technology division...
  • 4/14/2024 12:00:00 AM
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C
House Supervisor
  • CommonSpirit Health
  • Bismarck, ND
  • Overview: Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the l...
  • 4/12/2024 12:00:00 AM
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E
Regional Clinical Manager - Home Health & Hospice - Bismarck
  • Ethos Home Health Care and Hospice
  • Bismarck, ND
  • Scope: The Regional Clinical Manager is a licensed Registered Nurse who oversees a team of clinicians in all day-to-day ...
  • 4/12/2024 12:00:00 AM
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H
HR Manager - Bismarck, ND
  • Hiring Now!
  • Bismarck, ND
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 4/12/2024 12:00:00 AM
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I
Sales Consultant - Entry Level
  • Infinity Business Group
  • Bismarck, ND
  • Job Description Job Description Make your passion your paycheck! Do you enjoy providing the best customer service to oth...
  • 4/12/2024 12:00:00 AM
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About Bismarck, North Dakota

Bismarck (/ˈbɪzmɑːrk/) is the capital of the U.S. state of North Dakota and the county seat of Burleigh County. It is the second-most populous city in North Dakota after Fargo. The city's population was estimated in 2017 at 72,865, while its metropolitan population was 132,142. In 2017, Forbes magazine ranked Bismarck as the seventh fastest-growing small city in the United States. Bismarck was founded by European Americans in 1872 on the east bank of the Missouri River. It has been North Dakota's capital city since 1889, when the state was created from the Dakota Territory and admitted to the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$170,155 to $237,282
Bismarck, North Dakota area prices
were up 0.8% from a year ago
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What does a Customer Service Director do?

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