Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Funeral directors, if you are looking to join a well-established, highly reputable firm in the Midwest, Paquelet Funeral Home in Massillon, Ohio checks all the boxes! Massillon is a small city south of Akron with a lower-than-average cost of living and an open and friendly culture, making it an excellent place to live and work.
Paquelet enjoys a stellar reputation in Massillon and nearby Canton, and you will find the funeral home spacious, welcoming, and well-maintained. Our funeral directors enjoy supportive leadership, ongoing development opportunities, competitive salaries, full benefits, and additional support such as our student loan repayment assistance program.
Depending on the needs of our funeral homes, our funeral directors may participate in removals, help families make arrangements, engage in decedent care and preparation, supervise visitations and direct services. Successful team members are great communicators and treat families, decedents, colleagues and members of the community with dignity and respect.
And of course, we expect everyone on our team to work in a safe and organized manner, abiding by OSHA, state and local regulations as well as company policies. We pride ourselves on our well-kept facilities and grounds, and everyone does their part to keep them in family-ready condition.
If you would like to join a progressive, growth-oriented funeral home, we’d love to speak with you. Review a complete job description here and apply today!
Qualified applicants will hold and maintain a Funeral Director license that is valid in your area or possess the ability to reciprocate, have passed the National Board Exam and maintain a valid Driver's License. Additionally, the following may be required:
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0 Customer Service Director jobs found in Canton, OH area