Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Overview:
We are currently hiring for multiple positions across various departments. These positions offer a great opportunity to join our team and contribute to our company's success. We have both full-time and part-time positions available, offering competitive pay and a positive work environment.
Duties:
The specific duties for each position may vary, but some general responsibilities include:
- Assisting with day-to-day operations
- Providing excellent customer service
- Maintaining a clean and organized work area
- Following company policies and procedures
- Collaborating with team members to achieve goals
- Completing assigned tasks in a timely manner
Requirements:
To be considered for any of the positions, applicants must meet the following requirements:
- High school diploma or equivalent (some positions may require additional education or certifications)
- Strong communication skills, both verbal and written
- Ability to work well in a team environment
- Attention to detail and strong organizational skills
- Flexibility to work different shifts, including weekends and holidays (if applicable)
Please note that specific requirements may vary depending on the position applied for.
We offer competitive pay rates and benefits. If you are looking for an opportunity to grow your career and contribute to a dynamic team, we encourage you to apply.
To apply, please submit your resume and cover letter through our online application portal. Only qualified candidates will be contacted for further consideration.
Thank you for your interest in joining our team!
Job Types: Full-time, Part-time
Pay: $9.00 - $12.00 per year
Expected hours: 20 – 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Ability to Commute:
Work Location: In person
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