Customer Service Director jobs in Dallas, TX

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Service Star Brands
  • Plano, TX FULL_TIME
  • Imagine being the guiding star of Service Star Brands in Plano, TX. We're on the hunt for a talented Customer Service Representative, and this role could be your ticket to a vibrant career. If you're ready to embrace a world of opportunity, where every day is filled with exciting challenges and rewarding interactions, then you're exactly the person we're looking for!


    WHY SHOULD YOU JOIN US?

    As our Customer Service Representative, you'll enjoy a competitive annual salary range of $38,000 - $55,000, and our comprehensive company-wide benefits, including medical, dental, vision, life insurance, and generous PTO, are just the beginning. Our work environment is where your passion for customer service can truly flourish. Discover your potential with us, and watch your career soar!


    WHO ARE WE?

    Service Star Brands is a rapidly expanding home service company that specializes in providing top-notch HVAC, plumbing, and electrical services to homeowners throughout North Texas. With a strong focus on organic growth and strategic acquisitions, we collaborate with leading local brands and help guide their success. We offer a supportive, fun work environment where employees are encouraged to continually grow and develop their skills. Join us today to feel the difference!


    WHAT DOES YOUR DAY ENTAIL?

    As a full-time Customer Service Representative at Service Star Brands, your 8-hour day is a journey of delightful interactions, efficient scheduling, and service that stands out. You'll be the go-to expert for customer inquiries, efficiently managing technician schedules, entering crucial customer data, and securing maintenance appointments through outbound calls. Your role is pivotal in ensuring our customers experience unparalleled service every day.


    DO YOU HAVE WHAT IT TAKES?

    • 2 years of customer service or dispatching experience
    • 2 years of HVAC, electrical, or plumbing experience
    • Ability to type 50-60 WPM
    • Strong listening and verbal communication skills

    Experience using ServiceTitan software is preferred but not required. Having a high school diploma or equivalent is a plus. Being bilingual is also a bonus!


    EAGER TO SET YOUR CAREER ON A TRAJECTORY TOWARD EXCELLENCE?

    Our initial application process is swift, straightforward, and mobile-friendly-making it easier than ever for you to step into this exciting opportunity. Don't let this chance to stand out in your career pass you by. Apply now and let your star shine at Service Star Brands!

  • 20 Days Ago

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Customer Service Specialist
  • Service Experts - Crawford
  • Grand Prairie, TX FULL_TIME
  • Crawford Service 1405 Avenue T, Grand Prairie, TX 75050 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our em...
  • 1 Day Ago

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Customer Service Rep - CSR
  • Service Star Brands
  • Plano, TX FULL_TIME
  • Are you ready to embark on an exciting career journey with Service Star Brands in Plano, TX? We're seeking a dynamic and dedicated Customer Service Rep - CSR to join our team full-time. If you're pass...
  • 13 Days Ago

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Customer Service Associate
  • Service Star Brands
  • Plano, TX FULL_TIME
  • Service Star Brands in Plano, TX, is looking for a dedicated Customer Service Associate to join our team. We offer a competitive salary ranging from $38,000 to $55,000 per year, along with comprehensi...
  • 13 Days Ago

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Dispatcher/Customer Service Representative
  • Thomas Protective Service, Inc.
  • Kaufman, TX PART_TIME,FULL_TIME
  • Thomas Protective Service, Inc. is in its fourth decade of providing security services across the United States and welcomes your experience and enthusiastic level of service necessary for the securit...
  • 14 Days Ago

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Insurance Call Center Customer Service Director
  • ValorVIP
  • Dallas, TX OTHER
  • POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing ...
  • Just Posted

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0 Customer Service Director jobs found in Dallas, TX area

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Client Marketing Manager-Remote
  • Bright Horizons
  • Garland, TX
  • Reporting to the Director, Client Engagement, the Manager, Client Marketing (CMM) plays a critical role in leading engag...
  • 3/29/2024 12:00:00 AM

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Client Marketing Manager-Remote
  • Bright Horizons
  • Dallas, TX
  • Reporting to the Director, Client Engagement, the Manager, Client Marketing (CMM) plays a critical role in leading engag...
  • 3/29/2024 12:00:00 AM

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Marketing Director
  • Black Crest
  • Dallas, TX
  • The Director of Marketing is responsible for establishing and directing targeted communications to our customers and end...
  • 3/28/2024 12:00:00 AM

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Email Marketing Specialist
  • MISA Imports Inc.
  • Dallas, TX
  • MISA is in search of a top-rated Email Marketing Specialist. This candidate will be responsible for developing and execu...
  • 3/28/2024 12:00:00 AM

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eCommerce Director
  • Black Crest
  • Dallas, TX
  • Job Description Job Description The Director is responsible for all aspects of the e-commerce business including creatin...
  • 3/28/2024 12:00:00 AM

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Program Recruiter
  • Wilkinson Center
  • Dallas, TX
  • Overview: Reporting to the Associate Director of Client Services, the Transforming Mind & Body Recruiter is a part-time ...
  • 3/26/2024 12:00:00 AM

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Marketing Coordinator
  • Crescent Court Dallas
  • Dallas, TX
  • About Us: Welcome to Hotel Crescent Court, with undeniable charm that is quintessentially Texan, we meld Dallas sophisti...
  • 3/26/2024 12:00:00 AM

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Account Executive (SaaS)
  • HappyFox
  • Dallas, TX
  • HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quot...
  • 3/25/2024 12:00:00 AM

Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$169,526 to $236,412
Dallas, Texas area prices
were up 2.2% from a year ago

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