Customer Service Director jobs in Danbury, CT
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
- Closet Factory of Westchester
-
Bethel, CT
FULL_TIME
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Closet Factory
Bethel, CT
We are searching for another member to add to our close-knit team of individuals in Customer Service in Fairfield County. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.
We are looking for an experienced, team-oriented, customer service driven individual who understands the role the front desk staff plays to be the "face" of the Closet Factory. Our client representative team is essential to the daily success of our company. And their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued.
Our office is fast paced where no two days are the same. There is a high level of activity, so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the Office and all challenges are handled as a group. All clients need to be handled with care, so we are looking for those individuals with great customer service skills.
Your responsibilities will include:
- Answering phone calls/collecting payments
- Maintaining customer database and input of information into computer
- Effectively collaborating across departments to ensure all internal and external customer needs are met.
- Working with Customers professionally on all inquiries
- Building strong working relationships with customers
Required Qualifications/Skills
- Detail-oriented, organized, consistent, dependable, and honest in the dealings and be able to multi-task
- Analytical / data-driven mindset; good with numbers, and spreadsheets; experience working with computers
- Obsessive focus on timelines, deliverables and client satisfaction
- Enthusiastic about learning new skills and software systems
- Comfortable working sometimes solo, interacting with other team members happening virtually via email or chat.
The position is primarily work in the office and the candidate would be based in Bethel, CT with a Monday to Friday schedule.
Benefits:
Health insurancePaid time off
401K
Bonus Pay
Holiday Pay
Hours are:Monday – Friday 8:00 AM to 4:00 PM
Saturday 10:00 AM- 3:00 PM
If this sounds exciting, please email your resume.
Job Type: Full-time
Salary: $18-22/hour.
- 17 Days Ago
- Meagan Auto,Truck & Equipment Specilist's
-
Danbury, CT
PART_TIME
- We are looking for a reliable, responsible Dispatch Operations Representative, with good communication skills responsible for managing all aspects of dispatch operations including but not limited to: ...
- 16 Days Ago
- Amphenol RF
-
Danbury, CT
FULL_TIME
- JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next-...
- 19 Days Ago
- Eschenbach Optik of America, Inc.
-
Danbury, CT
FULL_TIME
- Eschenbach Optik of America, Inc. About Us Eschenbach Optik of America, headquartered in Danbury, CT is the North American leader in analog optical and digital solutions for the visually impaired. Our...
- Just Posted
- Allstate Insurance Agency - Peter Stockwell
-
Newtown, CT
FULL_TIME
- Benefits : Simple IRA Simple IRA Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Job Description The Account Manager at Allstate Insuranc...
- Just Posted
- Walgreens Boots Alliance
-
RIDGEFIELD, CT
OTHER
- Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
- Just Posted
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0 Customer Service Director jobs found in Danbury, CT area
About Danbury, Connecticut
were up 1.7% from a year ago