Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Here at CAG, our mission is dedicated to becoming today’s leader in connecting customers with efficiently sourced energy and gas through cutting edge innovative methods.
We are looking for individuals with go-getter personalities. Hungry to achieve your personally set goals and be a master of your own success. Someone to set a level of excellence that is contagious. To be an example of authority and leadership.
We’re offering part time positions in our South Daytona office as Energy Enrollment Specialists. We offer a very competitive hourly wages, PLUS commission, PLUS bonus' PAID WEEKLY.
Hours: Monday- Friday 5pm-9pm (off weekends and major holiday’s)
This is an IN-office telecommunication position as an Energy Enrollment Specialist. NOT REMOTE! PLEASE COME DIRECTLY TO THE OFFICE TODAY AND LET'S TALK!!
Mrs. Melissa Sothard
Director of Human Resources and Talent Sources
2040 South Ridgewood Avenue (2 story brown building)
South Daytona, FL 32119
www.flacag.com
Job Type: Part-time
Pay: $12.00 - $50.00 per hour
Expected hours: 20 per week
Patient demographics:
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person
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0 Customer Service Director jobs found in Daytona Beach, FL area