Customer Service Director jobs in Eugene, OR
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
Executive Director, Human Resources
- Lane Education Service District
-
Eugene, OR
FULL_TIME
-
- Complete job description is attached.
- Please ensure that your cover letter explains how your experience and interest make you an ideal candidate for this position.
- Develops, administers, and interprets ESD personnel policies, practices, and procedures.
- Plans, directs, and supervises recruitment activities for all positions in accordance with ESD equal employment opportunity policies and goals for maintaining a culturally and linguistically diverse workforce. Establishes and maintains a system of personnel records in compliance with state and federal requirements, including the preparation and submission of required personnel reports.
- Plans, directs, and supervises implementation of the employee classification review process; develops and maintain accurate position descriptions.
- Plans, directs, and oversees the implementation of employee evaluation systems.
- Conduct and/or direct personnel investigations, employee discipline and grievance procedures.
- Leads dismissal hearings, non-renewal cases and plans of assistance.
- Provides consultation on a wide range of human resource matters and administrative issues, and assists administrators and supervisors in resolving human resources-related problems.
- Plans, directs, and supervises employee benefit programs; including worker’s compensation.
- Plans, directs, and supervises labor relations activities for the ESD including collective bargaining negotiations.
- Administers collective bargaining contracts and agreements.
- Hire, direct, and evaluate assigned staff.
- Plans and directs ESD Wellness and Safety Programs, including Tragedy Response and Emergency Response programs.
- Plans and administers staff development for management staff related to personnel policies and procedures, collective bargaining agreement, evaluation or other related topics.
- Develop and administer the Human Resources and other assigned operating budgets in accordance with ESD policies and procedures.
- Develop and/or participate in work teams/committees designed to support Human Resources functions or contribute to ESD effectiveness.
- Act as a liaison between Lane ESD and appropriate state and federal agencies on issues related to personnel management.
- Perform other duties and assume other responsibilities as assigned by the Superintendent.
- Master’s Degree in education, human resources management or related field required
- pHCLE certification preferred.
- Five years of administrative and supervisory experience in human resources, including labor relations; recruitment, selection, and retention of a diverse workforce; development and application of HR policies and procedures required.
- A valid Oregon Administrator’s license.
- Experience with staffing needs of special education classrooms and programs preferred.
- Fluency in Spanish language is preferred.
- Consideration will be given to an alternative combination of experience and training that provides the knowledge, skills, and abilities required to perform the job.
- Demonstrated knowledge of human resource management, including culturally responsive practices.
- Commitment to affirmative action and cultural diversity.
- Demonstrated leadership skills including the ability to maintain a global perspective and vision; establish and implement workgroup direction; motivate staff; and to make effective decisions.
- Excellent communications skills, including writing, presenting information and speaking, and facilitating groups.
- Ability to plan organize, and implement projects to meet schedules and timelines.
- Ability to prepare and manage budgets, address multiple priorities, lead and supervise staff, adapt to change and meet timelines.
- Ability to develop and maintain a positive working relationship with ESD staff, constituent districts, ODE, TSPC, and other appropriate education, governmental and community agencies.
- Ability to be flexible and fluid with schedule or meeting changes.
- Ability to use technology necessary to perform job duties.
- Equity_Lens_FNL (1).pdf
- Executive Director Human Resources.pdf
JobID: 1018
Position Type:
Administrative - Licensed/Executive Director, Human Resources
Date Posted:
4/1/2024
Location:
Lane ESD - Main Campus
Closing Date:
04/26/2024
Position Type: Administration, Exempt
Hours/FTE: 1.0 FTE
Salary: $131,530 - $146,085 annually
Start Date: Upon hire
Calendar: 260 day
Benefits: Medical, Dental, Vision insurance, paid leaves and holidays, paid Tax Savings Annuity, Public Employee Retirement (PERS).
Notes:
POSITION PURPOSE: This position plans, directs, and administers all human resource functions for the District including employee recruitment, staffing, compensation and employee benefit programs, labor relations activities, staff evaluation programs, staff development programs, and personnel record systems. This position also provides support/direction to the Facilities Department and Courier services. This positon is a member of the ESDs executive leadership team.PERFORMANCE RESPONSIBILITIES:QUALIFICATIONS AND REQUIREMENTS:
Education and Experience:
In providing services to Lane County school districts, Lane ESD seeks to fulfill our core purpose of Shaping the Future: Supporting Excellence in Education. Lane ESD employees strive to embody core values of equity, commitment, leadership, collaboration, and integrity. The mission of education service districts is to assist school districts and the Department of Education in achieving Oregon’s educational goals by providing equitable, high quality, cost-effective and locally responsive educational services at a regional level. The ESD partners with school districts, local universities and community college, and other community agencies in providing quality services to the component school districts in Lane County.
Lane Education Service District provides a wide array of services to the 16 School Districts in Lane County serving about 45,000 students. Services in special education, school improvement, technology, and administrative services are designed to support districts in meeting the challenge of serving a diverse student population. We focus on systemic school improvement, multicultural curriculum, and assisting districts in development of students who are well prepared to be global citizens. Additional information about Lane ESD is available at www.lesd.k12.or.us
Lane ESD is an equal opportunity employer, and complies with federal and state statutes which prohibit discrimination on the basis of race, color, national origin, religion, sex, age, handicap and marital status.
Attachment(s):- Complete job description is attached.
- Please ensure that your cover letter explains how your experience and interest make you an ideal candidate for this position.
- Develops, administers, and interprets ESD personnel policies, practices, and procedures.
- Plans, directs, and supervises recruitment activities for all positions in accordance with ESD equal employment opportunity policies and goals for maintaining a culturally and linguistically diverse workforce. Establishes and maintains a system of personnel records in compliance with state and federal requirements, including the preparation and submission of required personnel reports.
- Plans, directs, and supervises implementation of the employee classification review process; develops and maintain accurate position descriptions.
- Plans, directs, and oversees the implementation of employee evaluation systems.
- Conduct and/or direct personnel investigations, employee discipline and grievance procedures.
- Leads dismissal hearings, non-renewal cases and plans of assistance.
- Provides consultation on a wide range of human resource matters and administrative issues, and assists administrators and supervisors in resolving human resources-related problems.
- Plans, directs, and supervises employee benefit programs; including worker’s compensation.
- Plans, directs, and supervises labor relations activities for the ESD including collective bargaining negotiations.
- Administers collective bargaining contracts and agreements.
- Hire, direct, and evaluate assigned staff.
- Plans and directs ESD Wellness and Safety Programs, including Tragedy Response and Emergency Response programs.
- Plans and administers staff development for management staff related to personnel policies and procedures, collective bargaining agreement, evaluation or other related topics.
- Develop and administer the Human Resources and other assigned operating budgets in accordance with ESD policies and procedures.
- Develop and/or participate in work teams/committees designed to support Human Resources functions or contribute to ESD effectiveness.
- Act as a liaison between Lane ESD and appropriate state and federal agencies on issues related to personnel management.
- Perform other duties and assume other responsibilities as assigned by the Superintendent.
- Master’s Degree in education, human resources management or related field required
- pHCLE certification preferred.
- Five years of administrative and supervisory experience in human resources, including labor relations; recruitment, selection, and retention of a diverse workforce; development and application of HR policies and procedures required.
- A valid Oregon Administrator’s license.
- Experience with staffing needs of special education classrooms and programs preferred.
- Fluency in Spanish language is preferred.
- Consideration will be given to an alternative combination of experience and training that provides the knowledge, skills, and abilities required to perform the job.
- Demonstrated knowledge of human resource management, including culturally responsive practices.
- Commitment to affirmative action and cultural diversity.
- Demonstrated leadership skills including the ability to maintain a global perspective and vision; establish and implement workgroup direction; motivate staff; and to make effective decisions.
- Excellent communications skills, including writing, presenting information and speaking, and facilitating groups.
- Ability to plan organize, and implement projects to meet schedules and timelines.
- Ability to prepare and manage budgets, address multiple priorities, lead and supervise staff, adapt to change and meet timelines.
- Ability to develop and maintain a positive working relationship with ESD staff, constituent districts, ODE, TSPC, and other appropriate education, governmental and community agencies.
- Ability to be flexible and fluid with schedule or meeting changes.
- Ability to use technology necessary to perform job duties.
- Equity_Lens_FNL (1).pdf
- Executive Director Human Resources.pdf
JobID: 1018
Position Type:
Administrative - Licensed/Executive Director, Human Resources
Date Posted:
4/1/2024
Location:
Lane ESD - Main Campus
Closing Date:
04/26/2024
Position Type: Administration, Exempt
Hours/FTE: 1.0 FTE
Salary: $131,530 - $146,085 annually
Start Date: Upon hire
Calendar: 260 day
Benefits: Medical, Dental, Vision insurance, paid leaves and holidays, paid Tax Savings Annuity, Public Employee Retirement (PERS).
Notes:
POSITION PURPOSE: This position plans, directs, and administers all human resource functions for the District including employee recruitment, staffing, compensation and employee benefit programs, labor relations activities, staff evaluation programs, staff development programs, and personnel record systems. This position also provides support/direction to the Facilities Department and Courier services. This positon is a member of the ESDs executive leadership team.PERFORMANCE RESPONSIBILITIES:QUALIFICATIONS AND REQUIREMENTS:
Education and Experience:
In providing services to Lane County school districts, Lane ESD seeks to fulfill our core purpose of Shaping the Future: Supporting Excellence in Education. Lane ESD employees strive to embody core values of equity, commitment, leadership, collaboration, and integrity. The mission of education service districts is to assist school districts and the Department of Education in achieving Oregon’s educational goals by providing equitable, high quality, cost-effective and locally responsive educational services at a regional level. The ESD partners with school districts, local universities and community college, and other community agencies in providing quality services to the component school districts in Lane County.
Lane Education Service District provides a wide array of services to the 16 School Districts in Lane County serving about 45,000 students. Services in special education, school improvement, technology, and administrative services are designed to support districts in meeting the challenge of serving a diverse student population. We focus on systemic school improvement, multicultural curriculum, and assisting districts in development of students who are well prepared to be global citizens. Additional information about Lane ESD is available at www.lesd.k12.or.us
Lane ESD is an equal opportunity employer, and complies with federal and state statutes which prohibit discrimination on the basis of race, color, national origin, religion, sex, age, handicap and marital status.
Attachment(s): - 8 Days Ago
Executive Director, Special Education
- Lane Education Service District
-
Eugene, OR
FULL_TIME
- JobID: 997 Position Type: Administrative - Licensed/Exec Director, Special Education Date Posted: 2/29/2024 Location: Lane ESD - Main Campus Date Available: 07/01/2024 Closing Date: 03/24/2024 Executi...
- 1 Month Ago
Executive Director, Business Services
- Lane Education Service District
-
Eugene, OR
FULL_TIME
- Executive Director, Business Services Position Type: Management, Exempt FTE: 1.0 FTE Salary: $134,920 - $154,778 Duration: Permanent Start Date: Upon Hire Calendar: 260 day Benefits: Medical, Dental, ...
- 27 Days Ago
Customer Service & Customer Support Operations
- HigherRing
-
Eugene, OR
FULL_TIME
- About HigherRing:At HigherRing, our mission is to be a catalyst for a more sustainable world by hiring savvy workers to power growing businesses. We represent clients mainly in the purpose-driven spac...
- 11 Days Ago
Logistics/Customer Service Specialist
- Springfield Creamery/ Nancy's Probiotic Foods
-
Eugene, OR
FULL_TIME
- Springfield Creamery, Inc. Eugene, Oregon Springfield Creamery is a family owned and operated company located in Eugene, Oregon. Founded in 1960, Springfield Creamery strives to create premium, probio...
- 8 Days Ago
(Onsite) Customer Service Representative
- PenFed Credit Union
-
Eugene, OR
FULL_TIME
- OverviewCustomer experience at PenFed starts with you! Our team is responsible for providing exceptional customer service. We are seeking talented individuals that thrive in a fast-paced call center e...
- 11 Days Ago
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0 Customer Service Director jobs found in Eugene, OR area
Copywriter and Managing Editor
- University of Oregon School of Law
-
Eugene, OR
- The School of Law Communications office has the decision-making authority for the school's overall communication strateg...
- 4/16/2024 12:00:00 AM
Associate Director, Chief Clinical Applications and Informatics Officer
- University of Oregon
-
Eugene, OR
- Associate Director, Chief Clinical Applications and Informatics Officer Apply now Job no: 533123 Work type: Officer of A...
- 4/16/2024 12:00:00 AM
Senior Graphic Designer
- FPW Media
-
Springfield, OR
- FPW Media is a rapidly growing creative studio comprised of 40+ team members and located in Springfield, Oregon. From ph...
- 4/16/2024 12:00:00 AM
STORE PLANNER/COMMERCIAL KITCHEN DESIGNER
- King Retail Solutions
-
Eugene, OR
- King Retail Solutions provides award-winning retail store design, manufacturing, distribution, installation, and complet...
- 4/15/2024 12:00:00 AM
Accounting Assistant (non-payroll)
- Valley Contax Inc
-
Eugene, OR
- Job Description Job Description Valley Contax, Inc. is in the heart of the beautiful Willamette Valley in Eugene, OR. We...
- 4/13/2024 12:00:00 AM
Sustainability Manager
- Roseburg Forest Products
-
Springfield, OR
- Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of p...
- 4/13/2024 12:00:00 AM
Eugene Site Director
- KinderCare Education
-
Eugene, OR
- Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companie...
- 4/3/2024 12:00:00 AM
Executive Director Specialist RN
- Gentiva Hospice
-
Eugene, OR
- Our Company: Gentiva Hospice is a member of the Gentiva family – an industry leader in hospice, palliative, home health,...
- 2/29/2024 12:00:00 AM
About Eugene, Oregon
According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m).
To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$171,354 to $238,953
Eugene, Oregon area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
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