Customer Service Director jobs in Evansville, IN

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

D
Director
  • Drug and Alcohol Deferral Service (DADS)
  • Evansville, IN FULL_TIME
  • The Drug and Alcohol Deferral Service Director leads a court-based agency supervising approximately 400 client-defendants annually under Vanderburgh Misdemeanor Court. There are three separate tracks under this office. The largest of these is the DADS program for 1st-time DUI offenders.

    BASIC RESPONSIBILITIES

    Selected candidate will:

    · Report directly to Superior Court Judge Robert J. Pigman.

    · Oversee three full-time case managers, a full-time office manager, and a contracted group facilitator.

    · Be responsible for hiring and professional development of all staff members.

    · Communicate and coordinate with local treatment and counseling agencies to ensure optimal services are provided for program clients.

    · Appear in court daily to screen defendants for program eligibility, provide progress reports to the court, and testify at hearings.

    · Supervise an active caseload, conduct program orientations, administer substance abuse and risk/needs assessments, and make referrals to appropriate treatment and counseling agencies.

    · Appear before the County Council and County Commissioners for issues related to department budget, personnel requests, and other matters.

    · Operate the program in accordance with statutes, rules and policies established by the State of Indiana, the Indiana Office of Court Services (IOCS), the Court Alcohol and Drug Program Advisory Committee (CADPAC), the Supervising Judge, and local policy.

    · Attend monthly virtual meetings of the Indiana Coalition of Court Alcohol and Drug Services (ICCADS).

    · Attend monthly meetings of the Vanderburgh County Substance Abuse Council (VCSAC).

    · Apply for financial grants and submit reports at closing of grant periods.

    · Prepare annual financial and performance reports.

    · Maintain detailed statistics on program performance and prepare reports to local and state authorities regarding demographics, successful completion rates, recidivism of program participants and related information.

    QUALIFICATIONS

    Candidates must:

    · Possess a 4-year degree.

    · Possess a thorough working knowledge of criminal justice procedures.

    · Possess specialized knowledge or expertise in the field of substance abuse.

    · Possess the Court Substance Abuse Management Specialist (CSAMS) certification or acquire it within two years of hire.

    · Possess or acquire authorization to administer components of the Indiana Risk Assessment System.

    COMPENSATION

    · (County PAT VI Pay Scale) $51,033 starting salary. $53,498 after six months

    · Vanderburgh County employee benefits package

    APPLICATION PROCEDURE - Mail cover letter and resume to:

    DADS Director Search

    1 NW MLK Blvd, Rm. S239

    Evansville, Indiana 47715

    or email to: wwells@vanderburghgov.org

    CLOSING DATE: April 19, 2024

    Job Type: Full-time

    Pay: From $51,033.00 per year

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Weekdays
    • Weekends & holidays off

    Work setting:

    • Office

    Ability to Relocate:

    • Evansville, IN 47708: Relocate before starting work (Required)

    Work Location: In person

  • 22 Days Ago

B
Customer service representative
  • Bud’s Plumbing Service Inc.
  • Evansville, IN FULL_TIME
  • Customer Service Representative and Technician Dispatcher Bud’s Plumbing is looking for an organized, efficient Customer Service Representative and Technician Dispatcher with an eye for detail and a h...
  • 28 Days Ago

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Customer Service Representative and Technician Dispatcher
  • Bud’s Plumbing Service Inc.
  • Evansville, IN FULL_TIME
  • Customer Service Representative and Technician DispatcherBud’s Plumbing is looking for an organized, efficient Customer Service Representative and Technician Dispatcher with an eye for detail and a hi...
  • 24 Days Ago

P
Customer Service
  • Pizza Hut
  • MORGANFIELD, KY FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at MORGANFIELD KY
  • 19 Days Ago

P
Customer Service
  • Pizza Hut
  • Tell, IN FULL_TIME
  • Working at Pizza Hut is about making hungry people happy. Its about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face...
  • 19 Days Ago

P
Customer Service
  • Pizza Hut
  • TELL CITY, IN FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at TELL CITY IN
  • 22 Days Ago

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0 Customer Service Director jobs found in Evansville, IN area

B
Global Corporate Communications Director
  • Berry Global
  • Evansville, IN
  • **Overview** **About Berry** At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered pro...
  • 3/27/2024 12:00:00 AM

E
Marketing / Event Planner, Top Pay, Experience Req'd!
  • Evansville Harley-Davidson
  • Evansville, IN
  • 4700 E Morgan Ave., Evansville, IN 47715 MARKETING / EVENT PLANNER Excellent Pay Plan and Benefits! Experience with all ...
  • 3/27/2024 12:00:00 AM

E
Employment Specialist/Job Coach
  • Evansville Goodwill
  • Evansville, IN
  • More than a job, a mission! Make a difference when you provide job training and guidance to community members to change ...
  • 3/26/2024 12:00:00 AM

M
Sales Administrative Assistant
  • MetroNet Inc.
  • Evansville, IN
  • ** Sales Administrative Assistant** **Job Category****:** Business Operations **Requisition Number****:** SALES004092 Sh...
  • 3/26/2024 12:00:00 AM

A
Customer Support Specialist - FT
  • At Home Stores LLC
  • Evansville, IN
  • Job Description @page { size: 8.27in 11.69in; margin: 0.79in } p { line-height: 115%; margin-bottom: 0.1in; background: ...
  • 3/26/2024 12:00:00 AM

A
Director Marketing Communications
  • Atlas
  • Evansville, IN
  • Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through ...
  • 3/25/2024 12:00:00 AM

A
Cook - Retention Bonus offered
  • Asccare
  • Evansville, IN
  • ** Cook - Retention Bonus offered** **Job Category****:** Food & Nutrition Services **Requisition Number****:** COOKR029...
  • 3/24/2024 12:00:00 AM

I
Hospice - Patient Advocate (Account Executive)
  • Intrepid USA
  • Evansville, IN
  • Intrepid USA - Our vision makes a difference: We are a top 10 national home healthcare company with an overall 50 year h...
  • 2/28/2024 12:00:00 AM

Evansville is a city and the county seat of Vanderburgh County, Indiana, United States. The population was 117,429 at the 2010 census, making it the state's third-most populous city after Indianapolis and Fort Wayne, the largest city in Southern Indiana, and the 232nd-most populous city in the United States. It is the commercial, medical, and cultural hub of Southwestern Indiana and the Illinois-Indiana-Kentucky tri-state area, home to over 911,000 people. The 38th parallel crosses the north side of the city and is marked on Interstate 69. Situated on an oxbow in the Ohio River, the city is of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$161,279 to $224,911
Evansville, Indiana area prices
were up 1.3% from a year ago

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