Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Drug and Alcohol Deferral Service Director leads a court-based agency supervising approximately 400 client-defendants annually under Vanderburgh Misdemeanor Court. There are three separate tracks under this office. The largest of these is the DADS program for 1st-time DUI offenders.
BASIC RESPONSIBILITIES
Selected candidate will:
· Report directly to Superior Court Judge Robert J. Pigman.
· Oversee three full-time case managers, a full-time office manager, and a contracted group facilitator.
· Be responsible for hiring and professional development of all staff members.
· Communicate and coordinate with local treatment and counseling agencies to ensure optimal services are provided for program clients.
· Appear in court daily to screen defendants for program eligibility, provide progress reports to the court, and testify at hearings.
· Supervise an active caseload, conduct program orientations, administer substance abuse and risk/needs assessments, and make referrals to appropriate treatment and counseling agencies.
· Appear before the County Council and County Commissioners for issues related to department budget, personnel requests, and other matters.
· Operate the program in accordance with statutes, rules and policies established by the State of Indiana, the Indiana Office of Court Services (IOCS), the Court Alcohol and Drug Program Advisory Committee (CADPAC), the Supervising Judge, and local policy.
· Attend monthly virtual meetings of the Indiana Coalition of Court Alcohol and Drug Services (ICCADS).
· Attend monthly meetings of the Vanderburgh County Substance Abuse Council (VCSAC).
· Apply for financial grants and submit reports at closing of grant periods.
· Prepare annual financial and performance reports.
· Maintain detailed statistics on program performance and prepare reports to local and state authorities regarding demographics, successful completion rates, recidivism of program participants and related information.
QUALIFICATIONS
Candidates must:
· Possess a 4-year degree.
· Possess a thorough working knowledge of criminal justice procedures.
· Possess specialized knowledge or expertise in the field of substance abuse.
· Possess the Court Substance Abuse Management Specialist (CSAMS) certification or acquire it within two years of hire.
· Possess or acquire authorization to administer components of the Indiana Risk Assessment System.
COMPENSATION
· (County PAT VI Pay Scale) $51,033 starting salary. $53,498 after six months
· Vanderburgh County employee benefits package
APPLICATION PROCEDURE - Mail cover letter and resume to:
DADS Director Search
1 NW MLK Blvd, Rm. S239
Evansville, Indiana 47715
or email to: wwells@vanderburghgov.org
CLOSING DATE: April 19, 2024
Job Type: Full-time
Pay: From $51,033.00 per year
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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