Customer Service Director jobs in Fayetteville, AR

The Director of Customer Excellence - Walmart will build and maintain customer partnership which includes leading the development and execution of mutually beneficial supply chain programs and is responsible for achieving business objectives & supply chain targets (On Time, Fill Rate, In Stocks, and efficiency goals).

Responsibilities:

• Own the Supply Chain relationship with Walmart in partnership with Sales.
• Lead a team of supply chain managers and analysts in the daily planning collaboration and order fulfillment with Walmart.
• Lead work across KHC Supply Chain functions to optimize service to the customer.
• Drive partnership with retailer to identify and implement end-to-end lowest landed cost solutions.
• Oversee the administration of the customer efficiency incentive program.Work with customers to optimize KHC and Customer benefits from these programs.
• Design and implement best practices with customer around forecasting and inventory optimization, while optimizing service and reducing waste.
• Develop transportation solutions with customer to balance cost and service, leveraging delivered and customer pickup solutions.
• Partner with Sales to enable revenue growth through effective service and delivery around promotions.
• Serve as "voice of the customer" across HQ Supply Chain functions.
• Identify industry best practices in customer facing activities and solutions, while evaluating adoption at KHC.
• Drive daily and weekly routines across team to ensure key deliverables are being met.

Requirements:

• 8 years' work experience in Supply Chain required
• Direct experience with Transportation, Warehousing, and Inventory Management is strongly preferred
• Proven track record of results in a customer facing capacity
• Ability to quickly grasp complex supply chain issues and drive them to solution
• Must have excellent Excel/reporting/PowerPoint skills
• SAP experience is a plus

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact .