Customer Service Director jobs in Fort Wayne, IN

Customer Service

Cunningham Optical One is seeking a hardworking, friendly customer service associate. The candidate is someone with excellent patient service skills and who works well with others in a team environment. This is a full-time position(s) with 40 hours a week while delivering impeccable service and an eye to advancement. Salary is commensurate with experience.
Who you are:

• Passionate about fashion, culture and eyewear.
• Stylish and individual, expressing a sharp understanding of personal style and Cunningham's place in fashion, along with Cunningham's standards.
• Punctual, eager to learn, and excited to grow with us.
• Excellent at communicating technical terms in a digestible & poignant way.
• Well-versed patient service representative with a drive and passion to provide an exemplary journey.
• Motivated self-starter and eager to learn.
• Excellent detail orientation and time management skills.
• Excels under pressure in a fast-paced work environment.
• Flexible with scheduling and available to work Saturday's and evenings as needed.

What you will do:

• Ensure accuracy and precision in performing and recording optical measurements, adjusting ophthalmic frames, and troubleshooting vision issues.
• Verify accuracy of finished ophthalmic products upon arrival from our labs.
• Demonstrate perfect ophthalmic product knowledge and provide thorough understanding of products to team members and patients.
• Work with other team members to ensure excellent store-wide patient service & provide trainings on optical processes and techniques.
• Sitting or standing for long periods of time.
• Elegantly walk through lens options with patients to ensure the Cunningham hospitality and expertise is extended through our optical program.
• Provide style & fit consulting on sales floor and lend help to our team.
• Act as a professional representative for Cunningham to expand a new base of Cunningham Optical patients & extend our mission across current and new channels.
• Take pride in the office appearance and show initiative.
• Computer skills a must, including MS Office and ability to learn other software.
• Familiar with insurance programs (Preferred).

Benefits:

• 401(k) matching
• Employee discount
• Health benefit contribution
• Paid time off
• Paid Vacation

Schedule:

• 8 hours
• Saturdays

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)
• Fluent Spanish (Preferred)

Experience:

• Sales / Customer Service
• Optical Experience: 1 year (Preferred)

Work Location:

• Multi Location

Work Remotely:

• No

work Requirement:

• Dependable Transportation
• US work authorization Required

Please no phone calls.

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off

Shift:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Fort Wayne, IN 46804: Relocate before starting work (Required)

Work Location: In person