Customer Service Director jobs in Fresno, CA

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Director
  • Executive Director
  • Madera, CA FULL_TIME
  • The Executive Director (Director) is the chief executive officer of the Madera County Economic Development Commission (MCEDC), a joint powers agency comprised of the County of Madera, the City of Madera, and the City of Chowchilla.

    The Director is charged with the overall formulation and implementation of a comprehensive program of economic development that serves the entire County of Madera; the hiring, training, and supervision of the MCEDC staff, and generating the MCEDC budget. The Director will report directly to and receive supervision from the MCEDC Executive Committee.

    Outline of Duties and Responsibilities:

    • Develops the comprehensive economic development plan and strategies for the County of Madera, the City of Madera and the City of Chowchilla.
    • Establishes the MCEDC Program of work.
    • Prepares and implements the MCEDC annual budget
    • Serves as lead resource for economic development deal structuring and project management activities of the MCEDC
    • Acts as lead resource for recruiting and attracting major economic projects to the County of Madera, the City of Madera and the City of Chowchilla
    • Provides staff oversight for overall MCEDC industry recruitment and expansion strategies
    • Coordinates with the county and city departments to assist with development, expansion and business assistance projects
    • The acceptance of the professional and legal obligation for keeping project information confidential
    • Resources capital and secures financing for economic development projects
    • Develops and implements MCEDC public relations and marketing strategy
    • Serves as lead representative for the MCEDC relative to public speaking engagements and at related meetings, community forums and educational programs
    • Coordinates with MCEDC stakeholders to promote Madera County and its cities
    • Formulates and implements a county-wide resource assistance program for agencies and organizations engaged in economic development
    • Represents and has the ability to travel for MCEDC in in-state, out-of-state, and international economic development opportunities. Formulates an international program to promote Madera County and its cities
    • Serves in lead liaison capacity with all regional, state, and federal personnel and programs that might benefit Madera County and its cities
    • Provides research and analysis, interpret data and generates reports, proposals, and working documents relative to the economic development charge
    • Formulates and drafts MCEDC position statements relating to projects, programs, or issues of public policy concerning economic development
    • Oversees and/or prepares applications for state and federal programs
    • Serves as Administrative Officer for MCEDC and the MCEDC Executive Board
    • Provides direction to and supervision of the MCEDC staff
    • Provides oversight for all internal operations
    • Prepares agenda’s and staff reports for MCEDC monthly meetings

    _ Desired Qualifications:_

    _ Background_

    • Proven, successful track record in the field of economic/community development
    • Project management and “deal making” experience
    • Strong planning and organizational skills
    • Proven leadership ability
    • Public speaking and presentation skills
    • Extremely strong writing and analytical skills
    • Capacity for establishing and maintaining communications with a wide variety of stakeholders
    • Experience in staff supervision and organizational operations
    • Ability to creatively solve problems

    Knowledge of

    • Board/Commission relationships
    • Business & industry operations
    • State and local government
    • Commercial/Retail Real Estate
    • Stakeholder outreach & community relations
    • Marketing and public relations

    Personal Qualities

    • Superior work ethic and attitude
    • Capacity to thrive on success
    • Excellent interpersonal skills
    • Extremely well organized
    • Highly creative ability
    • Strength and presence of character and integrity

    Minimum Experience/Education:

    The ideal candidate will have a proven record of successful leadership experience in an economic development organization or related business enterprise; graduation from an accredited college or university, with at least a Bachelor’s degree in relevant field (e.g. Business, Public Administration, Community Leadership etc.); a minimum of 5 years of full-time experience in an economic/ community development, business or related setting, where the level of responsibility would be consistent with and demonstrate proficiency in the required tasks.

    Other:

    A valid California Driver’s License and reliable transportation is required. Essential duties require the following physical skills and/or work environment: Ability to walk, kneel, crouch, stoop, squat, twist, climb and life 25 lbs.; exposure to the outdoors, ability to travel to different sites and locations.

    Equal Opportunity Employer:

    The Madera County Economic Development Commission does not discriminate on the basis of race, religious creed, color, national origin, ancestry, disability, medical condition, marital status, sexual orientation, sex, age, in any of its programs and activities.

    Compensation: $110,000 to $133,678 plus benefits package.

    Email cover letter and resume to MCEDC at info@maderacountyedc.com

    Deadline: 5pm- April 19, 2024

    Job Type: Full-time

    Pay: $110,000.00 - $133,678.00 per year

    Ability to Commute:

    • Madera, CA 93637 (Required)

    Ability to Relocate:

    • Madera, CA 93637: Relocate before starting work (Required)

    Willingness to travel:

    • 25% (Required)

    Work Location: In person

  • 23 Days Ago

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Customer Service
  • LITTLE CEASARS
  • Farmersville, CA FULL_TIME
  • Little Ceasars in Farmersville, CA is looking for one customer service to join our 20 person strong team. We are located on 554 N Farmersville. Our ideal candidate is a self-starter, motivated, and re...
  • 15 Days Ago

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Customer Service
  • PizzaHut,LLC
  • Lemoore, CA FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 4 Days Ago

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Customer Service
  • Pizza Hut
  • TULARE, CA FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 18 Days Ago

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Customer Service
  • Pizza Hut
  • VISALIA, CA FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 18 Days Ago

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Customer Service
  • Pizza Hut
  • LEMOORE, CA FULL_TIME
  • Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
  • 18 Days Ago

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0 Customer Service Director jobs found in Fresno, CA area

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Maintenance Worker
  • Turning Point of Central California
  • Fresno, CA
  • Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives ac...
  • 4/19/2024 12:00:00 AM

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Manager of Research and Development
  • Pacific Choice Brands, Inc.
  • Fresno, CA
  • Job Summary: Candidate must have a solid understanding of Fresh/Shelf Stable Salsas, Sauces or other similar products. A...
  • 4/19/2024 12:00:00 AM

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LVN Client Care Coordinator - Fresno, CA
  • Right At Home
  • Fresno, CA
  • Are you looking for a challenging role that allows development opportunities while improving the quality of life for tho...
  • 4/18/2024 12:00:00 AM

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Director, Business Development (Pharma)
  • MMS
  • Fresno, CA
  • About MMS MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industrie...
  • 4/18/2024 12:00:00 AM

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Area Directors of Sales -Hotels
  • SETHI MANAGEMENT, INC
  • Fresno, CA
  • Company Description Sethi Management, Inc. is a leading service provider in the industry. Our team of hand-picked experi...
  • 4/18/2024 12:00:00 AM

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Sales Administrator
  • Lennar Homes
  • Fresno, CA
  • Overview Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one...
  • 4/17/2024 12:00:00 AM

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Shopper Marketing Manager, Omnichannel
  • Sun Maid
  • Fresno, CA
  • Shopper Marketing Manager, Omnichannel Mark Job Type Full-time Description POSITION TITLE: Shopper Marketing Manager, Om...
  • 4/17/2024 12:00:00 AM

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Quality Assurance Supervisor
  • Lyons Magnus LLC
  • Fresno, CA
  • Job Type Full-time Description Overview of Position : Creativity, innovative thinking and the manufacturing of top-quali...
  • 4/17/2024 12:00:00 AM

Fresno (/ˈfrɛznoʊ/ FREZ-noh; Spanish for "ash tree") is a city in California, United States, and the county seat of Fresno County. It covers about 112 square miles (290 km2) in the center of the San Joaquin Valley, the southern portion of California's Central Valley. Named for the abundant ash trees lining the San Joaquin River, Fresno was founded in 1872 as a railway station of the Central Pacific Railroad before it was incorporated in 1885. The city has since become an economic hub of Fresno County and the San Joaquin Valley, with much of the surrounding areas in the Metropolitan Fresno regi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$171,525 to $239,192
Fresno, California area prices
were up 2.7% from a year ago

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