Customer Service Director jobs in Great Falls, MT

Duties

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Requirements

Conditions of Employment

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service Registered or Exempt.
• Must be a high school graduate or equivalent.
• Must be 18 years of age or 17 years of age for high school graduates.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
• Successful completion of one-year supervisory/managerial probationary period, if required.
• Financial Disclosure Required (FSA-324).

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

  • Resume that includes:

  1) Personal information such as name, address, contact information
  2) Education
  3) Detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; for current or previous Federal or FSA County employees, it should also include the Title, Pay Plan, Series and Grade and Salary for each work experience entry.
  4) Other qualifications

  • For current or previous Federal or FSA County employees, you must attach a copy of your Most Recent Notification of Personnel Action SF-50, SF-50B, or equivalent that provides current position, grade level, salary, and duty location. Award SF-50 or SF-50B (or equivalent) will result in an ineligible rating.
  • Current and former USDA Employees must submit your most recently completed annual performance appraisal/Summary Rating (dated within 18 months) which identifies the employees official rating of record, signed by the supervisor, or a statement advising why the performance appraisal/summary rating is unavailable. Do not submit a performance plan. Failure to do so will result in an ineligible rating.

• How to Apply

  Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
  
  Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, contact us at Cody.Jones@usda.gov well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing.
  
  This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.
  
  To begin, click "Apply Online" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents.
  
  NOTE: Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable.
  
  Once your application has submitted, we recommend you save or print your completed application and a screen print of uploaded document for your reference.

  Agency contact information

  Patrick Hinchcliff

  Phone

  406-587-6840

  Email

  patrick.hinchcliff@usda.gov

  Address

  Farm Service Agency - County Offices
  PO Box 670
  Bozeman, MT 59771
  US

  Next steps

  Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account at USAJOBS account to check your application status.
  
  You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status).
  

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to FSA CO and GS FSA Federal employees who are in current permanent supervisory or managerial positions, including but not limited to, CED's, FLM's, and State Office FLC's or Farm Program Chiefs with specialized experience and In-State County Executive Director in Training (CEDT) who have successfully completed the CEDT program or are within 30 calendar days of successfully completing the CEDT program. ** See Additional Clarification from the Agency in the Qualifications Section.