Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Description : Description :
Description :
Hours : 8am to 4 : 30pm
Preferred Bilingual in Spanish
40 hours per week
Tasks :
Front office support directing traffic.
Create and post memos
Manage security system with making badges and turning off badges
Sort mail / mailbox updates, packages, etc
Order office supplies
Manage locker assignment
Manage PPE for new hires
Pre-Identified Candidate Name
No Value)
Pre-Identified Candidate Email
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Pre-Identified Candidate Phone Number
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Tenure Rule (Active)
Active Tenure - 12 Month Rule
Hours per Day
Hours per Week
Total Hours
528.00
Last updated : 2024-04-23
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