Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Professional Sales and Customer Service Opportunity!
Our inbound sales and support team is looking for skilled sales/service professionals to help us service several large accounts! PSA/Darwin provides a solid structure and room to advance your career. Our agents talk with active subscribers and customers to solve service issues and up & cross sell products that customers are looking for. Please note: You must be able to work in our Williamsport PA Office.
If you have sales and service experience, have the drive to learn & grow and you're looking for a long-term permanent position--apply now. Training will be provided.
We offer:
A great working environment.
Stability- PSA has been in business for over 26 years.
Room for rapid advancement --in fact 95% of our mangers, supervisors and directors all were promoted from within- most started in positions like this one.
Paid holidays and PTO, Insurance and more.
Benefit Conditions:
COVID-19 Precaution(s):
This Job Is:
Work Remotely
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
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Work Location: In person
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