Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a dynamic and experienced Director of Customer Service to lead our fast and large growing customer service department. The ideal candidate will oversee and manage all aspects of customer service operations to ensure exceptional customer satisfaction. This position has tremendous growth opportunities as our company will double in size 3 years.
Duties:
- Develop and implement customer service policies and procedures
- Lead, mentor, and supervise a team of customer service representatives
- Monitor performance metrics and implement strategies to improve customer service efficiency
- Collaborate with other departments to resolve customer issues promptly
- Handle escalated customer complaints and provide timely resolutions
- Conduct regular training sessions to enhance the skills of the customer service team
- Implement strategies to increase customer retention and loyalty
Experience:
- Proven experience in a leadership role managing a customer service team
- Strong communication skills in English; proficiency in other languages is a plus
- Excellent project management skills with the ability to prioritize tasks effectively
- Demonstrated success in supervising and motivating staff to achieve department goals
- Solid understanding of sales principles and customer relationship management
If you are a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this rewarding position.
Job Type: Full-time
Pay: $50,287.23 - $60,313.66 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Jacksonville, FL 32216
Clear All
0 Customer Service Director jobs found in Jacksonville, FL area